Solutions Engineer

Summary

Join Keller Postman as a Solutions Engineer to support the development and implementation of our medical record retrieval and analysis platform. This remote position, based in Central Standard Time, involves collaborating with clients and vendors, translating requirements into functional specifications, configuring platform components, conducting system testing, and troubleshooting issues. You will work closely with internal teams, create training materials, and support project management. The ideal candidate possesses strong communication, problem-solving, and analytical skills, along with experience in requirements gathering, SaaS platform configuration, and healthcare data standards. A bachelor's degree and 2+ years of relevant experience are required. Compensation includes an annual salary of $80,000-$120,000, a discretionary bonus, and benefits.

Requirements

• Strong analytical and problem-solving skills with a focus on client satisfaction
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders
• Experience gathering and documenting business and technical requirements
• Proficiency in configuring SaaS platforms and working with APIs and data integrations
• Experience with testing methodologies and tools
• Ability to manage multiple projects and priorities in a fast-paced environment
• Proficiency in Microsoft Office Suite and collaboration tools (e.g., Jira, Confluence, Lucidchart)
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field
• 2+ years of experience in a Solutions Engineer, Implementation Specialist, or similar technical client-facing role
• Hands-on experience with system configuration, testing, and client onboarding

Responsibilities

• Collaborate with clients and vendors to gather, document, and validate business and technical requirements
• Translate requirements into functional specifications and configuration plans
• Configure platform components to meet client-specific needs, ensuring alignment with business goals
• Conduct system testing, including integration and user acceptance testing (UAT), to validate solutions
• Work closely with engineering and product teams to communicate requirements and support development efforts
• Troubleshoot and resolve configuration or integration issues during implementation and post-deployment
• Maintain detailed documentation of configurations, workflows, and technical decisions
• Assist in the development of training materials and conduct training sessions for internal and external users
• Support project management activities, including planning, execution, and monitoring of implementation timelines
• Stay current with industry trends and best practices in healthcare technology and solutions engineering
• Other duties as assigned

Preferred Qualifications

• Familiarity with healthcare data standards (e.g., HL7, FHIR) is a plus
• Knowledge of cloud-based platforms and data security best practices is a plus
• Experience in the healthcare or health tech industry strongly preferred

Benefits

• Annual base salary of $80,000 to $120,000
• Discretionary bonus
• Benefits