Solutions Engineer

Summary

Join Glean as a Solution Engineer in the APAC region, acting as a technical advisor to the sales team, partners, and customers. You will work on projects with forward-thinking organizations, guiding their Generative AI journeys. Collaborate with customers to integrate Glean with their decision-making platforms (Microsoft 365, Google Workspace, etc.). As a Solution Engineer, you will be responsible for the technical success of sales opportunities, working closely with Account Executives. The role involves performing product demonstrations, educating technical teams, executing pilot programs, training customers and partners, and presenting at company events. This remote position in London requires a bachelor's degree or equivalent experience and 5+ years in enterprise software pre-sales.

Requirements

• You will have a bachelor's degree in Engineering, Computer Science, Information Technology, or a related field (or equivalent work experience)
• At least 5+ years experience in enterprise software pre-sales and have used value-based discovery frameworks
• You possess excellent analytical and problem-solving skills with the ability to handle complex technical challenges
• You are able to explain complex technical concepts in layman’s terms to help educate and train our customers, prospects, and partners
• You are comfortable presenting, both virtually and in-person

Responsibilities

• Performing interactive demonstrations of the Glean platform to prospective customers
• Educating the technical teams of our prospective customers on the architecture of the Glean platform. Specifically, articulating the “how” of how our solution works in the context of the customer landscape
• Scoping and executing sponsored pilot and Proof of Value (PoV) exercises to ensure the technical requirements and business objectives that the Glean solution provides are validated
• Educating and training our customers and partners on our product to ensure that they are set up for success
• Presenting at company sponsored events such as Google Cloud Next and AWS re:invent
• Liaising with Glean product managers and engineers to investigate issues, raise feature requests, and understand our future roadmap

Preferred Qualifications

• Familiarity with cloud infrastructure (IaaS) platforms such as GCP, AWS, and Azure
• Familiarity with identity services and Single Sign-On (SSO) providers such as Azure/Entra ID, Okta, and protocols such as SAML, SCIM, and OIDC
• Familiarity with APIs including sending and receiving data from API endpoints, and how to troubleshoot issues
• Familiarity with security concepts and tools, e.g. Firewalls, VPNs, SSL/TLS, DLP, WAFs, and proxies

Benefits

Location: London (The role is remote)