Solutions Engineer

Summary

Join PathFactory as a Solutions Engineer, contributing to the success of our clients by leveraging your technical expertise and strategic problem-solving skills. You will configure the PathFactory platform, act as a strategic advisor to clients, provide insights and feedback to improve the product, and collaborate with Customer Success Managers. This role requires experience in MarTech, CRM, and implementation best practices, as well as proficiency in HTML, JavaScript, CSS, and various platforms. While experience in Marketing Automation, CRM applications, and Content Management Systems is highly desirable, we encourage applications from those who don't meet all requirements. The role is remote in India, with flexible working hours.

Requirements

• 1+ years of experience in the MarTech industry in a marketing operations, support, associate consulting, or implementation role
• 1+ year of experience in HTML, JavaScript, CSS, Liquid Template Language, and APIs
• Strong communication, time management, and task prioritization skills
• Ability to excel as both an individual contributor and a team player
• Curiosity and willingness to learn new software applications or Google new concepts
• Highly coachable and keen interest in growing their career at PathFactory, and willing to take steps to grow

Responsibilities

• Troubleshoot technical issues and triage them as needed with other teams as needed
• Configure the PathFactory platform for new clients in alignment with their strategic requirements, while remaining agile to changing requirements
• Act as the strategic advisor for your assigned clients by developing a deep understanding of their use cases and combining business and technical skills to guide solutions
• Provide insights and feedback by supporting our customers’ use of the platform to help improve the product itself
• Demonstrate empathy and active listening in customer interactions, ensuring alignment with their goals and concerns
• Collaborate with Customer Success Managers to design and develop scalable solutions that drive measurable value
• Translate reports and analytics into actionable insights for our customers
• Participate in the execution of team quarterly goals and initiatives

Preferred Qualifications

• 1+ years of experience in the following platforms is highly desirable. If you do not have work experience in all of them, you should have worked with at least the Marketing Automation subset: Marketing Automation Platforms such as Eloqua, Pardot, Marketo, and HubSpot
• Client Relationship Management applications such as Salesforce or MS-CRM Dynamics
• Content Management Systems such as WordPress, AEM, Acquia
• Analytics platforms such as Google Analytics, Adobe Analytics, or Tableau

Benefits

• Remote work
• Flexible hours