Solutions Engineer

Summary

Join Lattice as a Solutions Engineer and become a trusted partner in the sales process, helping prospective customers envision the possibilities with Lattice's solutions. You will design thoughtful evaluations, guide customers toward optimal solutions, and collaborate with various teams to create a seamless buying experience. As a Solutions Engineer, you'll leverage your technical expertise and communication skills to translate complex information into clear, compelling narratives. You will own the technical sales process, deliver tailored product demonstrations, evaluate technical fit, and lead responses to RFIs, RFPs, and security questionnaires. You'll also contribute to cross-functional projects, utilize AI tools to enhance efficiency, and provide valuable product feedback. This role requires 3–5 years of experience in customer-facing SaaS roles, including at least 1–3 years in a Solutions Engineering role.

Requirements

• 3–5 years of total experience in customer-facing SaaS roles such as BDR, AE, Implementation, or Customer Success, including at least 1–3 years in a Solutions Engineering, Solutions Consulting, or Sales Engineering role
• Strong communication and storytelling skills; you're comfortable translating complex topics into clear, compelling narratives for a range of stakeholders
• Experience delivering value-based product demonstrations and supporting prospects through evaluations, trials, or proof-of-concepts
• Familiarity with tools commonly used in pre-sales work, including Salesforce, Gong, Notion, Guru, Slack, ChatGPT, and Credal, and a general comfort learning new tools to support your workflow
• Ability to stay organized across multiple accounts and workstreams, prioritize effectively, and operate with a sense of ownership and urgency
• Curiosity and craft, with a passion for understanding how things work, learning from your teammates, and finding better ways to communicate value
• Comfort using AI tools to improve your workflow, whether for research, drafting customer-facing content, or refining internal documentation

Responsibilities

• Own the technical sales process across your active deals, from early discovery through evaluation design, product demonstrations, and solution validation
• Design and deliver clear, tailored product demonstrations that reflect each prospect’s business goals, workflows, and technical considerations
• Evaluate technical fit throughout the sales cycle and work toward achieving the Technical Win, ensuring the solution we propose will support long-term customer adoption
• Lead the product and technical response for RFIs, RFPs, and security questionnaires in collaboration with Sales and our internal security stakeholders
• Represent the voice of the field by capturing product feedback and sharing trends with our Product and Product Marketing teams
• Use AI tools to improve efficiency in areas like demo prep, trial documentation, content development, and internal enablement, and share learnings with the team
• Contribute to cross-functional projects that raise the bar for how we sell — from supporting demo flow standardization and building demo videos to partnering with Marketing on events or advising Field Strategy on new initiatives

Preferred Qualifications

Experience working in HR tech, selling to HR buyers, or having worked in an HR role yourself

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life, AD&D, and Disability Insurance
• Emergency Weather Support
• Wellness Apps
• Paid Parental Leave
• Paid Time off inclusive of holidays and sick time
• Commuter & Parking Accounts
• Lunches in the Office
• Internet and Phone Stipend
• One time WFH Office Set-Up Stipend
• 401(k) retirement plan
• Financial Planning
• Learning & Development Budget
• Sabbatical Program
• Invest in Your People Fund