Solutions Engineer

Summary

Join Mixpanel's Customer Success & Solutions Engineering team as a Solutions Engineer based in Tokyo, Japan. You will be a key player in showcasing Mixpanel's value to prospects, collaborating with Account Executives, and driving revenue growth. Responsibilities include providing technical consultation, communicating effectively with various stakeholders, executing proof-of-concept projects, and partnering with internal teams. The ideal candidate possesses strong technical skills, experience in a SaaS Sales Engineering role, fluency in English and Japanese, and excellent communication abilities. Mixpanel offers a comprehensive benefits package including medical, vision, dental, mental wellness benefits, generous vacation, enhanced parental leave, and more.

Requirements

• Based out of Tokyo, Japan
• Fluent in both English and Japanese
• Experience consulting customers on achievable outcomes and the transformational power of new tooling
• Experience working with Product and Marketing Team to drive analytics strategy and value of Mixpanel
• The ability to communicate with stakeholders at all levels of an organization — from talking with developers about the ins and outs of an API to talking to a CIO about organizational efficiency
• A demonstrated track record of qualifying and selling a technical solution to executive stakeholders
• 2-5 years of experience in a Software-as-a-Service Sales Engineering or related role
• You have worked with one or more core web and mobile technologies (Javascript, iOS, Android, Python, Ruby, etc)
• Familiarity with Tech Ecosystem such as Attribution, Marketing Engagement, Data warehouse, AB testing, CDP etc
• Can manage complex projects with assorted client stakeholders, working across teams and departments to execute real change
• Excellent written, analytical, and communication skills and presentation abilities
• Strong process and/or project delivery discipline
• The ability and desire to learn independently

Responsibilities

• Serve as a trusted technical advisor for prospects to provide strategic consultation on data architecture, governance, instrumentation, and business outcomes
• Effectively communicate and consult at all levels of the customer’s organization to earn customers trust and ultimately influence buying decisions
• Bridge the technical-business gap with your prospect — working with high-level business stakeholders to define success for proof of concepts and successfully execute and achieve those outcomes
• Utilize your Mixpanel knowledge and technical and consultative skills to impart best practices throughout proof of concept projects
• Partner with Account Executives to drive revenue growth by serving as the key technical contact for the customer
• Partner with post-sales teams to ensure the articulated pre-sales value proposition translates into tangible post-sales value
• Develop relationships and uncover the needs of key technical stakeholders within your assigned book of business
• Approach all deals with a customer-first mentality
• Complete RFP’s and Security Questionnaires
• Work cross-functionally with different organizations such as Sales, Marketing, Customer Success, Product, Engineering and Legal
• Actively utilize Salesforce to track deal activity and customer requirements
• Be the “Voice of the Prospect” by collecting feedback from potential Mixpanel customers and delivering to the Product team

Preferred Qualifications

• Experience (preferred) or curiosity in the data and analytics space
• The ability to travel

Benefits

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break