Solutions Engineer

Summary

Join Smartcat, a Series C company experiencing 130% year-over-year growth, as a Solutions Engineer. In this role, you will serve as a trusted advisor to customers, identifying areas for product application and demonstrating its value. You will partner with Customer Success Managers and Strategic Account Executives on complex engagements, growing enterprise-scale accounts. The Solutions Engineering team acts as technical leaders throughout the customer journey, understanding client needs and designing solutions leveraging Smartcat's platform. You will collaborate with product and engineering teams, bridging the gap between customer needs and product development. This position requires strong technical and communication skills, along with experience in analytical sales roles. Smartcat offers a fully remote work environment and the opportunity to contribute to a rapidly growing company.

Requirements

• BS/MS in an engineering or analytical discipline from an accredited university with > 5 years of relevant industry experience in analytical sales roles - Solutions Engineering, Sales Engineering, Value Engineering, Management Consulting or Sales
• Strong technical presales experience, ideally within an AI SaaS workflow environment with a background in enterprise sales and change management
• Advanced technical skills, including the ability to understand and troubleshoot complex implementation problems and to design and execute custom solutions
• Superb communication and presentation skills -- demonstrated experience presenting CAT or Generative AI concepts to industry veterans, scientists, technical and business stakeholders through salient presentations
• Comfortable presenting in front of C-Level audiences
• Strong negotiation and influencing skills, with the ability to manage client expectations and to effectively persuade stakeholders
• Build and maintain strong client relationships, offering post-sale support, creating training materials, and troubleshooting issues to ensure long-term adoption and satisfaction
• Demonstrates an entrepreneurial spirit, a hunger for growth, drive for sales, intellectual curiosity, sharp problem-solving skills, and the humility to collaborate effectively
• Ability to travel up to 25% to support Sales

Responsibilities

• Within the first three months you will become familiar with the product and its capabilities, as well as the technical challenges and requirements of our clients
• You will be able to deliver complex technical demos to prospects interesting in SmartCat’s technology
• Execute occasional proofs of Value (POVs), provide quotes within tight deadlines by implementing SmartCat’s platform using a ‘get it done’ attitude and overcome any technical hurdles while keeping an eye on what is most valuable to the customer
• Proactively engage target accounts and respective account teams with Value Engineering methodology
• You will support sales by providing localization and technical expertise, qualifying opportunities, and showcasing how SmartCat’s technology solves customer pain points
• Collaborate with the Product team to meet the requirements from prospective customers
• SmartCat’s SE team informs Product of market trends, customer requirements, and signals in a timely manner to inform product development
• Travel to high-profile customers, tradeshows and webinars and partner with Marketing to paint the vision of SmartCat to our prospects

Preferred Qualifications

• A background in localization, with a deep understanding of localization workflows and processes and knowledge of localization engineering, including experience with localization tools, formats, and best practices
• A background in consulting, change management and organizational transformation
• Basic programming skills (Python preferred) with experience or coursework in machine learning or statistics
• Experience troubleshooting REST API integrations, JSON data handling and other ingestion issues in a diverse SaaS platform

Benefits

Fully remote team