Solutions Engineer

Summary

Join TeamDynamix's pre-sales team as a remote Solutions Engineer, where you will craft engaging narratives showcasing how our platform solves complex client needs. You will work closely with sales and customer success teams, conduct webinars, assist with proposals, manage client trials, and enhance pre-sales procedures. Success in this role requires strong communication, organization, and a collaborative spirit. The ideal candidate possesses a deep understanding of service management and related technologies, along with proven experience in software sales engineering or implementation. TeamDynamix offers a competitive compensation package, comprehensive benefits, and a remote-first work environment.

Requirements

• 4+ years of sales engineering, software implementation or technical administration within IT Service Management (required)
• Bachelor’s degree required; combination of education and experience will be considered
• Strong work ethic and persistence are imperative to being successful within this role
• Documented history of success in software/technology sales engineering or implementation
• Demonstrable understanding of the fundamentals of service management, project and portfolio management, application integrations, and/or asset and software management processes
• Experience presenting via the web or in person

Responsibilities

• Work closely with sales and customer success teams to fully understand customers’ needs and then demonstrate how our solutions meet those needs
• Conduct how-to webinars to educate customers about new or important capabilities
• Assist sales in the completion of requests for proposal
• Manage sandbox trials for potential clients
• Improve upon Pre-sales standard operating procedures and knowledge
• Communicate effectively (both written and spoken) with internal team members, executive stakeholders, and external audiences
• Participate in 1-3 trade shows annually

Preferred Qualifications

• Prior experience working with the TeamDynamix platform
• Prior experience as a system administrator of IT Service Management (ITSM), IT Asset Management (ITAM), Project and Portfolio Management (PPM), Integration Platform as a Service (iPaaS), and/or Conversational AI (CAI) platforms
• Prior experience working within IT Operations (e.g., Service Desk, Desk Side Support, Application Administration)
• ITIL certification
• PMP certification

Benefits

• Competitive compensation that reflects employees’ skills and contributions
• Comprehensive health insurance plans
• Wellness programs that promote physical and mental well-being
• Traditional and Roth 401(k) savings options with company match
• Remote-first with flexible working hours
• Prioritized work-life balance, with 15 observed days off in addition to PTO
• Family-friendly policies including paid parental leave
• Paid life insurance, short-term, and long-term disability insurance
• Regular acknowledgement of achievements with recognition programs
• Counseling services and resources for personal and professional challenges
• Transparent communication about company goals, strategy, and performance
• Regular feedback sessions and performance reviews
• Anti-bias and anti-harassment training programs
• Trust and autonomy in decision-making within your role
• Work environment that encourages you to be your authentic self
• Flat management structure with approachable leaders who want to hear your feedback