Solutions Engineer

Summary

Join Twilio as our next Solutions Engineer - Segment and become a key player in helping our biggest customers. Partner with Account Executives to qualify opportunities, conduct demos, and respond to RFPs. You will lead technical evaluations, develop expertise in CDPs, and act as a trusted advisor to customers. This role requires 3+ years of experience in a customer-facing solutions engineering role, excellent communication skills, and familiarity with APIs and integrations. The ideal candidate will also have experience with customer data platforms and marketing technology. This position is based in the UK or Ireland and involves approximately 25% travel. Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• You have 3+ years of success in a customer-facing solutions engineering role (presales)
• You have a curiosity that often manifests in understanding technology "under the hood", and have a knack for understanding technical concepts
• You have excellent communication skills to effectively run product demos to both business and technical buyers
• You are comfortable with APIs and integration
• You have a passionate commitment to closing deals
• You're a customer-focused problem solver who finds creative solutions while always doing what's best for the customer
• You have experience with Data Engineering and Cloud Data Warehouses
• You have experience with marketing technology such as marketing automation, personalization, journey orchestration, or advertising

Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, discovery, demonstrations, Proof-of-Concept, RFP responses, and justifying business value
• Become an expert builder and evangelist of Segment’s products and partner ecosystem
• Lead technical evaluations with our prospects to uncover their goals and technical pain, in order to design, demonstrate and present innovative solutions that unlock business-level gains
• Develop subject matter expertise on Customer Data Platforms (CDPs) and Segment’s role within the customer data ecosystem
• Act as a trusted advisor to consult with customers and prospects in order to influence their customer data strategy and architecture design
• Build a perspective on customer and market trends by listening to prospects and advocating for customer interests to influence Segment’s strategy and vision

Preferred Qualifications

• You have experience with customer data platforms
• You have experience collaborating within teams utilising the MEDDICC framework and applying it to deliver value-focused demos
• You’ve built websites and/or mobile apps, or have experience working with ETL and/or data pipelines. You are familiar with the cloud infrastructure that powers them (e.g. Amazon Web Services, Google Cloud Platform, Microsoft Azure, etc)
• You have some experience with Data Analytics, Data Science, AI, or Machine Learning

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program