Solutions Engineer

Summary

Join Twilio as a Solutions Engineer for the EMEA team, building customer trust in Twilio’s Customer Engagement Platform. This highly technical role requires strong executive relationship-building skills, bridging the gap between technical decision-makers and CEOs. You will work alongside Account Executives, other Solutions Engineers, and partners throughout the pre-sales process. Responsibilities include leading technical discovery sessions, crafting compelling presentations, and developing subject matter expertise on customer needs and Twilio's technology. The ideal candidate will have at least 5 years of experience in a technical pre-sales role within CPaaS, SaaS, or Telecom, along with a solid understanding of voice protocols and cloud platforms. This remote position, based in Germany, involves approximately 35% travel.

Requirements

• At least 5 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
• Solid understanding and experience of the sales cycle and the role of a pre-sales engineer
• Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
• Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success
• An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience
• Ability to ask the right questions to build a deep understanding of a customers needs and guide them to a technical solution using Twilio Communications products
• Knowledge of public cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architectures
• Experience writing code in one or more of the following areas, multiple areas of experience would be advantageous:Backend (Java, C#, Node.js, Python or PHP)Web (JS, React)
• Experience with designing and consuming REST APIs
• Fluent German Speaker

Responsibilities

• Work alongside Twilio New business Account Executives, other Twilio Solutions Engineers, Professional Services and Twilio Partners as needed through the pre-sales process, to strategise and plan for deal success
• Build a successful business partnership with Twilio Account Executives focussing on great business discovery within prospects and communicating the business value of Twilio solutions
• Take part alongside Account Executives in qualification, discovery, demonstrations, Proof-of-Concept, RFP response, design documentation, technical presentations and enablement sessions during the sales cycle
• Develop subject matter expertise on the customer needs and requirements, and Twilio’s best in class communications technology
• Lead technical discovery sessions with our customers to uncover their needs and challenges to articulate Twilio’s ability to enable their success and solve their challenges
• Build and present powerful and complex presentations and product demos to help showcase the capabilities of Twilio Communications Products
• Form an understanding of a customers business and help solve problems they’ve identified as well as uncover areas of opportunity
• Build trusted advisor relationships at the highest levels of our customers and present creative new solutions and architectures that enable and inspire innovation
• Contribute to the wider Twilio Solutions Engineer community by sharing knowledge, building demo assets and reusable presentations

Preferred Qualifications

• Hands on experience with with backend development (Java, C#, Node.js, Python, PHP, etc)
• Familiarity with Mobile development, especially for iOS and Android
• Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role
• Experience with automation, cloud-native development and skills with a major cloud platform
• Experience with sales methodologies

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program