Solutions Engineer

Summary

Join Unstructured as a Solution Engineer and partner with enterprise clients to design, implement, and optimize cloud-native solutions. You will be a key player in post-sales delivery, ensuring customer success and maximizing the value of our platform. This hands-on role demands technical expertise, strong communication, and relationship-building skills. Lead complex solution deployments across various cloud platforms, serve as a technical advisor, and build technical assets to support customer success. Troubleshoot technical issues, collaborate with other teams, and provide customer feedback to improve our products. This high-visibility position offers a chance to make a real impact.

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field, with 5+ years of experience as a Solution Engineer, Technical Consultant, or in a post-sales/delivery role supporting commercial customers
• Advanced expertise with major cloud platforms (AWS, Azure, GCP), containerization technologies (Docker, Kubernetes), and Infrastructure as Code (IaC) tools
• Strong programming and scripting skills in Python for automation, API integration, and solution customization; experience with CI/CD pipelines and version control systems (e.g., Git)
• Proven ability to deliver scalable, secure solutions aligned with commercial security and compliance standards; familiarity with DevSecOps practices is a plus
• Demonstrated success leading customer-facing engagements, managing enterprise implementations, and driving technical value for commercial clients
• Excellent communication and consultative skills, with the ability to engage stakeholders at all levels, translate technical solutions into business outcomes, and foster long-term customer relationships
• Ability to thrive in a fast-paced, dynamic environment, working independently or within small teams; interest or experience in emerging technologies like Retrieval-Augmented Generation (RAG) is a plus

Responsibilities

• Lead complex solution deployments across commercial enterprise environments and cloud platforms (AWS, Azure, GCP), ensuring secure, scalable, and high-performance implementations
• Serve as a trusted technical advisor, delivering best-in-class guidance on the deployment, integration, and optimization of our AI-enabling products, including Retrieval-Augmented Generation (RAG) solutions
• Build and deliver technical assets such as reference architectures, onboarding guides, and deployment playbooks to support customer success and accelerate time-to-value
• Collaborate with Sales and Customer Success teams to drive post-sales adoption through technical enablement, demos, workshops, and proof-of-concept (POC) projects
• Troubleshoot and resolve complex technical issues across customer environments, proactively driving solutions that ensure stability, observability, and ongoing performance
• Partner with Product and Engineering teams to surface customer feedback, inform product roadmaps, and influence feature development based on real-world commercial use cases

Preferred Qualifications

• Master’s degree in Computer Science, Engineering, or a related field
• Experience supporting pre-sales or sales engineering efforts, including solution design, technical demos, and proof-of-concept (POC) delivery for commercial customers
• Deep understanding of commercial security frameworks, compliance standards (e.g., SOC 2, ISO 27001), and best practices for securing cloud-native and containerized applications
• Familiarity with large-scale data solutions, including designing or deploying Retrieval-Augmented Generation (RAG) applications, vector databases, or AI/ML workflows
• Strong business acumen with the ability to identify customer pain points, influence technical decision-making, and position solutions that drive measurable business outcomes
• Experience working within agile delivery frameworks and collaborating cross-functionally with Sales, Product, and Customer Success teams to ensure customer satisfaction and long-term adoption

Benefits

• Remote first company
• Competitive salary and performance-based incentives
• Comprehensive benefits package, including health, dental, and vision insurance and parental leave
• Opportunities for career growth and professional development
• A vibrant and inclusive work environment where your ideas matter