Solutions Engineer - Customer Success

Summary

Join BPM, a company prioritizing care and community, and reach your full potential while making a positive impact. As a Solutions Engineer, you will help existing BPM customers expand their technology footprint, working closely with the Go-to-Market team. You will provide technical and functional information on ERP, CRM, and related technologies, conduct product demonstrations, and maintain customer relationships. The role requires 5+ years of experience implementing or using enterprise application solutions (preferably NetSuite). BPM offers a total rewards package with flexible work arrangements, well-being resources, and professional development opportunities, including tuition reimbursement and a coach program.

Requirements

• 5+ years implementing or using enterprise application solutions (Preferably NetSuite)
• Operates well as an individual contributor but also as a team player
• Detail oriented fluent in effective writing and speaking skills
• Great presentation skills for demonstrations of product as well as review of documentation

Responsibilities

• Working with existing BPM customers to expand their NetSuite and Salesforce footprint
• Provide technical and functional information on ERP, CRM and adjacent technologies
• Providing demonstrations of relevant technology platforms
• Maintain ongoing relationships with existing Customers to foster customer satisfaction, referencability and future revenue growth
• Creating Statements of Work and reviewing Statements of Work with prospects

Benefits

• Total rewards package: from flexible work arrangements to personalized benefit structures and financial compensation options that give you choice and flexibility
• Well-being resources: interactive wellness platform and incentives, an employee assistance program and mental health resources, and Colleague Resource Groups (CRGs) that provide safe spaces for colleagues to share, be heard, feel valued and deepen connections
• Balance & flexibility: 14 Firm Holidays including 2 floating, Flex PTO, paid family leave, winter break, summer hours, and remote work options , so you can balance challenging yourself with taking care of yourself
• Professional development opportunities: A learning culture with CPA exam resources and bonuses, tuition reimbursement, a coach program, and live classes, workshops, and seminars through BPM University