Senior Business Solutions Engineer

Summary

Join Airbnb's Talent Systems Team as a Senior Workday Business Solutions Engineer and drive business enablement by leveraging your technical expertise and deep understanding of Workday HCM. Partner with key stakeholders in HR to transform how Airbnb's global workforce is managed. Proactively recommend solutions, gather requirements, and translate them into scalable technical solutions within the Workday ecosystem. Collaborate with business partners to document HR systems processes and lead RFP processes. Support and configure Workday HCM, ensuring enhancements meet business requirements. Drive accountability with business sponsors for effective change management and training. Partner with technical counterparts on integrations supporting data flow automation. Educate HR subject matter experts on Workday's development methodology.

Requirements

• 8+ years of experience in an HRIS Business Systems Analyst role
• 5+ years of experience supporting Workday HCM with comprehensive knowledge of Workday compensation setup for a global workforce
• Solid understanding a broad range of HR disciplines and corresponding system functionality
• Experience with reporting tools and security configuration
• Must be proactive, self-directed, an expert multi-tasker and have good project management skills
• Must be a strong collaborator with excellent written and verbal communication skills
• Proven ability to deal with sensitive and confidential data
• Experience in HCM and ERP systems project/implementation work
• Ability to work under tight deadlines managing multiple tasks
• Proven demonstration of problem solving/ analysis skills to solve various stakeholder issues or process changes
• Demonstrated ability to operate independently with direction from senior team members
• Ability to gain knowledge of client policies and procedures and ability to provide advice and counsel
• Ability to identify process improvement areas
• Ability to refine processing procedures based on "big picture" and best practice understanding

Responsibilities

• Partner with key stakeholders in HR - Total Rewards, Recruiting, Talent Management, HR Business Partners, HR Operations, and partners in IT, as we transform the way Airbnb’s global workforce is managed and the technology that enables it
• Proactively recommend changes and solutions to address business challenges, and implement these solutions with partnership from the accountable stakeholders
• Work with business owners to solicit requirements and create documentation for enhancements, projects and initiatives
• Collaborate with business partners to document HR Systems processes flows & requirements (e.g. Compensation, Benefits, Time Off) in preparation for periodic business system evaluations, and lead RFP processes including coordination with vendors
• Support and configure Workday HCM with subject matter expertise
• Complete testing to ensure enhancements and projects meet business requirements and are free of defects; create test plans and test cases, perform system and end-to-end testing
• Configure, audit, and troubleshoot Workday. Proactively address issues in order to minimize disruptions to Airbnb’s use of Workday
• Demonstrate creative ways to deliver solutions that may suggest People & Process changes for our business, without relying solely on Systems solutions to solve business problems
• Support operational tasks including, but not limited to:  Triage ticket intake for the HR Systems team, manage operational support vendor(s) in resolving open items, participate in rotational ownership of leading Workday updates
• Drive accountability with business sponsors of specific projects for executing effective change management, and training on new functionality to ensure highest levels of adoption
• Partner with technical counterparts on identifying suggested/required integrations that support automation of data flows
• Educate HR subject matter experts on Workday development methodology (iterative and agile)

Preferred Qualifications

• Understanding of other in scope related service areas desired (e.g. compensation, benefits, payroll)
• Ability to navigate and learn multiple systems
• Demonstrated ability to write client business requirement documents