Solutions Engineer L1

Summary

Join Pax8 as a Solutions Engineer and play a vital role in the partner journey, focusing on pre-sales demonstrations and post-sales onboarding. You will ensure partners are knowledgeable about products, reducing churn, and conducting daily partner communication. Technical expertise in 2-4 products is essential, supporting partners through complex configurations. This role requires strong communication skills, the ability to manage ambiguous situations, and a passion for customer service. Pax8 offers a hybrid/remote work environment and a comprehensive benefits package.

Requirements

• At least two (2) to three (3) years of relevant work experience
• Ability to clearly communicate technical information and concepts in layman’s terms
• Ability to autonomously manage ambiguous situations
• Strong interest in learning new and challenging platforms
• Technical skills combined with significant social prowess
• Genuine passion for customer service and an ability to troubleshoot deployments in an unknown ecosystem
• Ability to identity and learn new technology and skills without explicit guidance
• Ability to own difficult situations and follow through to completion
• B.A./B.S. in related field or equivalent work experience

Responsibilities

• Conduct product demonstrations that articulate the technical and organizational value of a solution
• Drive initial configuration and architecture guidance for unique customer environments
• Assist partners with proof-of-concept deployments and respond to Requests for Information (RFI) and Requests for Response (RFR)
• Work closely with Sales to advance a sales cycle, handle objections, and function as a subject matter expert for a particular product-set
• Present in-person and remote training sessions for Sales teams and our partner community
• Act as the eyes and ears for vendor products by collecting feedback from partners on new features and suggestions for improvement
• Complete relevant Learning Management System (LMS) courses

Preferred Qualifications

MTA Cloud Fundamentals, Microsoft MS100, MS101, CompTIA A+, Security+, Network+ certifications preferred

Benefits

• Non-Commissioned Bonus Plans or Variable Commission
• 401(k) plan with employer match
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Employer Paid Short & Long Term Disability, Life and AD&D Insurance
• Flexible, Open Vacation
• Paid Sick Time Off
• Extended Leave for Life events
• RTD Eco Pass (For local Colorado Employees)
• Career Development Programs
• Stock Option Eligibility
• Employee-led Resource Groups