Remote Solutions Partner

Summary

Join Ordergroove, a dynamic and fast-paced environment where you'll build something of real value from the ground-up. We're looking for bright, talented people who are excited about innovation, growth, and Relationship Commerce.

Requirements

• A geek at heart, you seek to understand the way things work when reading the manual is not enough
• A customer service superstar who can balance the art of listening with the science of finding solutions to delight customers and ensure they love what you deliver
• Attention to detail, highly organized, and an absolute focus on quality of work
• Comfortable working in a startup environment where a playbook for all tasks, activities, and obstacles doesn’t yet exist
• Experience with technical writing and documentation
• Experience working directly with developers and highly technical roles
• 4+ years of experience managing technical API integrations of 3rd party apps and software into SaaS or eCommerce platforms; you’re comfortable reading logs, source code, querying DBs, and everything in between
• 4+ years of direct experience working with APIs, SDKs, webhooks, SQL, Javascript, HTML/CSS, XML, JSON, and front-end troubleshooting

Responsibilities

• Be the driving strength behind highly technical integrations with some of the biggest brands in the world
• Guide from the front, turning complex obstacles into clear, actionable plans that inspire your team and wow your customers
• Manage multiple high profile projects in parallel, prioritizing efficient launch timelines and conflicting priorities with an ease that leaves our customers wondering how you do it
• Tune into the needs and motivations of everyone you work with, whether it’s a customer, team member, or partner. You’ve got a sixth sense for understanding what people need before they even know it themselves
• Communicate with confidence, clarity, and empathy. You know how to break down complicated ideas into simple, compelling messages

Benefits

• Flexible PTO
• Totally remote (anywhere in the US) workforce
• Annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc)
• Competitive compensation (including stock options) and incredible, affordable benefits