My Mountain Mover is hiring a
Spanish Bilingual Virtual Assistant

Summary

The job is for a full-time customer service representative who will provide support to patients and providers via emails and calls. They must be fluent in English and Spanish, have great customer service skills, initiative, and professionalism. They must be a Philippine resident, have a medical background as a plus, and possess certain technical skills. The job offers benefits such as free HMO for the VA and one qualified dependent, permanent and full-time work from home, and various types of PTOs.

Requirements

• Must be a Philippine resident
• Fluency in the English and Spanish languages both written and Verbal
• Can provide great customer service even with challenging patients/providers
• Detail Oriented
• Tech Savvy
• Must have own equipment/tools
• PC/Laptop - minimum of i3 / Ryzen 3 processor and at least 8GB RAM
• Main Internet Service Provider - must be a wired connection with at least 25mbps internet speed
• Backup Internet Service Provider - can either be a wired connection or a wireless connection (modem broadband or pocket wifi) with at least 10mbps for both upload and download speed

Responsibilities

• Answering inquiries coming from calls
• Insurance Verification
• Checking eligibility before appointment
• Scheduling appointments
• Prior Authorization

Preferred Qualifications

Medical background is a PLUS

Benefits

• FREE HMO for the VA and 1 qualified dependent
• Permanent and Full-time WFH
• PTOs (Sick leaves, Vacation Leaves, Paternity/Maternity leaves, Bereavement Leaves)