Remote Spanish Bilingual Virtual Assistant

Summary

Join our team as a full-time customer service representative and provide exceptional support to patients and providers through emails and calls. The ideal candidate should have fluency in English and Spanish, great personality, and professionalism. Responsibilities include answering inquiries, insurance verification, scheduling appointments, and prior authorization.

Requirements

• MUST BE A PHILIPPINE RESIDENT
• Fluency in the English and Spanish languages both written and Verbal
• Can provide great customer service even with challenging patients/providers
• Detail Oriented
• Tech Savvy
• Must have own equipment/tools
• PC/Laptop - minimum of i3 / Ryzen 3 processor and at least 8GB RAM
• Main Internet Service Provider - must be a wired connection with at least 25mbps internet speed
• Backup Internet Service Provider - can either be a wired connection or a wireless connection (modem broadband or pocket wifi) with at least 10mbps for both upload and download speed

Responsibilities

• Answering inquiries coming from calls
• Insurance Verification
• Checking eligibility before appointment
• Scheduling appointments
• Prior Authorization

Benefits

• FREE HMO for the VA and 1 qualified dependent
• Permanent and Full-time WFH
• PTOs (Sick leaves, Vacation Leaves, Paternity/Maternity leaves, Bereavement Leaves)
• Client initiative Incentives