Remote Spanish Customer Service Representative

Summary

Join our team as a customer support advisor for a prestigious travel company, where you'll be responsible for understanding and identifying customer needs, providing accurate information, and ensuring high-level customer service.

Requirements

• C2 level Spanish and advanced English
• Excellent communication and interpersonal skills
• User-friendly PC skills: Office 365, CRM Database, and other internal platforms
• Problem-solving and solution-driven mentality
• Positive, motivated mindset
• Goal-oriented work approach
• Open mind to changing priorities and business processes
• Affinity with accommodation platforms
• Experience in customer service or contact center environments

Responsibilities

• Understand and identify customer needs
• Listen, respond, and mediate between customers and accommodation suppliers
• Clarify inquiries about service, payment, and technical requirements
• Provide accurate information and follow set process via email and phone

Benefits

• Feel Good program (Spanish lessons, quizzes, group activities)
• Free private health insurance (with permanent contract)
• Flexible remuneration in nursery school transport
• Multicultural and international working environment
• Modern office spaces, well connected by public transport
• Free coffee every day and free fruit once a week
• Part of an exciting industry leading department with opportunities to learn and grow career
• 3 weeks of initial training and continued personal coaching