Blaze is hiring a
Spanish Customer Support Agent

Summary

Join an exciting and growing group of passionate Internet professionals as a Customer Service Agent with proven track record in iGaming experience. Be responsible for answering incoming requests from customers through live chat and email, identifying and assessing customer needs to achieve satisfaction, and engaging in conversation to delight customers.

Requirements

• Fluent in Spanish
• Fluent in English
• Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and problem-solving skills
• Ability to find the positive in any situation
• Attentiveness and patience
• Ability to multitask, prioritize, and manage time effectively
• Interpersonal and customer service skills
• Willingness to achieve goals and self-improvement

Responsibilities

• Be responsible for answering incoming requests from our customers through live chat and email
• Identify and assess customers' needs to achieve satisfaction
• Engage in conversation and delight customers
• Ability to answer a high volume of requests daily
• Knowing our products inside and out so that you can provide accurate information
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests or concerns are handled appropriately
• Contribute to team effort by accomplishing related results as needed
• Working with a team of CSRs and other departments to find appropriate solutions

Benefits

100% Remote work