Sezzle is hiring a
Customer Service Agent in Colombia

Summary

The job is for a Customer Support role at Sezzle, a fintech company that empowers financial freedom. The role involves troubleshooting and providing clear instructions to customers about utilizing Sezzle services. The ideal candidate has excellent communication skills, 3+ years of customer support experience, and fluency in English (Spanish is a plus).

Requirements

• Excellent communication and interpersonal skills
• Fluent in written and spoken English
• Proven success in a fast-paced support environment
• Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat
• Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative
• Driven to dig into the details of a system or process to solve customer problems
• Displays a passion for what you do while upholding personal and corporate integrity
• Excitement to learn new technologies and help customers succeed
• 3+ years of customer support experience
• Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software

Responsibilities

• Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
• Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
• Build a network of support and trust with our awesome customer support team!
• Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams
• Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes
• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer - experience

Preferred Qualifications

• Fluent in written and spoken English and Spanish (a third language is a plus)
• Bachelor’s degree or an equivalent combination of education and experience

Benefits

• Remote work
• Flexible hours
• Health insurance
• Retirement benefits
• Paid time off
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave