iVisa is hiring a
Special Support Analyst in United States of Colombia

Summary

The job is for a Special Support Analyst at iVisa, a growing travel document facilitation company with a vibrant, international, remote-first culture that values mental wellness, professional development, and sustainability. The role involves providing priority support to complex customer cases, managing escalations, collecting feedback, identifying potential crises, and ensuring updates are documented.

Requirements

• 2+ years in bilingual customer service/customer success, preferably in the travel sector or in insurance companies
• Excellent verbal and written communication skills and the ability to generate empathy
• Fluent in English
• Ability to work under pressure and handle delicate situations calmly and professionally
• Customer-centricity and problem-solving skills are a must
• Desire to grow in iVisa and go the extra mile to learn and provide the best service to our customers
• Ability to challenge the status quo and present ideas for improvement in our processes

Benefits

• Collaborative, friendly, and diverse culture
• Work from anywhere
• Mental wellness sessions led by certified psychologists
• Training Allowance for professional growth
• Extended Family Leave policy
• Thrive in a highly tech-savvy company equipped with cutting-edge tools
• Join us in our commitment to the planet and sustainability: For every iViser, we plant one tree
• Rest and Relaxation: We offer PTO for all employees and Unlimited PTO for managers and above