Alegra is hiring a
Customer Support Analyst in Colombia, Venezuela

Summary

The job is a remote customer support role for students of accounting, technicians, technologists or recent graduates who reside in Colombia or Venezuela. The role involves providing high-quality support to users of Alegra's tools and helping them maximize the benefits of the tool and grow their businesses.

Requirements

• 6 months of customer service experience is desired
• Students in the last semesters of accounting, technicians, technologists or recent graduates

Responsibilities

• Provide remote support to Alegra users in different solutions
• Maintain a satisfaction individual score above 92%
• Implement ideas to continuously improve the process, keeping in mind updates of Alegra's product or service
• Lead with other teams to drive customer success
• Maintain a culture of continuous learning
• Achieve operational excellence

Benefits

• Work remotely from anywhere
• Long-term stable employment relationship
• Competitive salary
• Share talents that transcend borders
• Spaces for socializing and sharing interests
• A learning-focused environment with access to educational platforms, courses with certifications, training, and a virtual library
• Health insurance coverage
• Two days of care per year in addition to vacations
• Economic support to upgrade your workspace
• Celebrate your birthday with a special dinner