Specialist Professional Services Engineer

Summary

Join NICE Actimize's Application Managed Services team in Pune as a technical, hands-on, customer-focused Engineer. Deliver cutting-edge Actimize solutions in a collaborative environment. Work on highly scalable, real-time platforms impacting millions and billions of dollars. Contribute to a team focused on re-inventing Managed Application Operations. The role involves deploying, monitoring, automating, and supporting these platforms. Enjoy a hybrid work model with flexibility and numerous career growth opportunities within a global market leader.

Requirements

• 8 to 12 years of experience in software development
• Strong database development experience (Oracle / MSSQL / PL SQL) and DB tuning
• Basic troubleshooting skills
• OS-level knowledge (Windows / Linux)
• Strong problem-solving, analytical, and communication skills
• Ability to identify root causes of performance issues and bottlenecks
• Good written and verbal communication

Responsibilities

• Run daily batches, processes, and services across Actimize solutions (SAM, CDD, WLF, IFM)
• Identify and resolve operational issues (batch failures, data feed errors, DB issues, application server issues)
• Troubleshoot functional-level issues and provide resolutions or clarifications
• Automate daily tasks and processes for report generation
• Discover unknowns for the bank (e.g., regulatory insights, operational risks)
• Proactively improve system resiliency and performance
• Monitor server performance, memory, CPU, file systems, databases, batch jobs, and real-time streams
• Maintain operational documentation (incident tracking, run books)
• Document issues in the customer support portal and provide KT to the team
• Support client testing, tuning, upgrades, patch deployments, and change deployments
• Coordinate between client and Actimize support teams
• Provide on-call and off-hour support on a rotational basis

Preferred Qualifications

• Prior Actimize or banking domain experience
• Scripting experience (Python, Shell, PowerShell, etc.)

Benefits

• Enjoy NiCE-FLEX!
• At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week