Specialist Resource Manager

Summary

Join NiCE, a global leader in software solutions, as a Resource Manager and make a significant impact on the organization's human resources. You will be the go-to person for all resource requirements within the CXone professional services team, closely collaborating with various stakeholders. Your responsibilities include scheduling and assigning employees, maintaining an updated resource database, forecasting workload, mitigating risks, resolving resource conflicts, and providing regular management reports. You will also align resources based on skill sets and recommend areas for team development. This role requires 8+ years of IT resource/project management experience in a software development environment and expertise in MS Project and resource planning. The ideal candidate is a self-starter, able to work under pressure, and possess excellent communication skills.

Requirements

• 8+ years of IT resource/project management experience within a software development environment
• Experience driving and being accountable for successful project delivery within a matrix organization
• Expert knowledge of MS Project, with particular emphasis on resource planning/tracking
• Good Command of Excel, PowerPoint, Visio
• Experience working in multi-cultural environments and multi-national organizations
• Good commercial sense and an understanding of the basic dynamics of sales, revenue, margins, costing
• Self-starter, able to manage a changing workload
• Ability to work under pressure and able to calmly priorities conflicting demands
• Professional and able to handle discussions with senior, experienced professionals
• Good communication skills, aware of the importance of updating interested parties efficiently and effectively
• Attention to details and able to manage data accurately

Responsibilities

• Completes resource operational requirements by scheduling and assigning employees following up on work results
• Maintain and keep the database updated with qualification, skillsets, and experience of each resource in the team
• Provide up-to-date information on all resources, particularly availability
• Ability to forecast the workload and take pro-active steps
• Where immediate deployment is required, ensure that any risk is mitigated
• Understand and resolve the resource requirement
• Schedule periodic meeting with project managers to discuss future opportunities
• Handle and resolve the schedule clashes and conflicts
• Maintains resource staff job results by counseling and disciplining employees; planning, monitoring
• Align resources based on skill set, market and products, country, region, customer and recommend areas of development for the team
• Provide regular and ad hoc management information and reports as required and availability
• Should be flexible to work in America’s 5:30 PM to 2:30 AM IST shift
• Maintains professional knowledge by attending educational workshops
• Recommend to management the educational programs beneficial for resource skill development by studying and assessing benefit needs and trends to cultivate the team for their career progression
• Recommend process improvements for Resource Management
• Work closely with project managers and lead engineers to help remove roadblocks and bottlenecks

Preferred Qualifications

• Understanding of an internal scheduling function is an advantage
• Working knowledge of basic software development methodologies such as Waterfall and Agile/Scrum is Plus
• Good working knowledge of SDLC, AGILE or other software project management methodologies

Benefits

• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week