Ontic is hiring a
Specialized Success Manager

Summary

Join Ontic as a Specialized Success Manager responsible for ensuring clients realize value from our Protective Intelligence technology platform. Drive adoption, manage client lifecycle, coordinate with cross-functional teams, and seek opportunities to help the Client Success team scale efficiently.

Requirements

• 2 - 4 years of experience in Client Success or Client Services at a SAAS company
• Extremely organized and able to multitask. Ability to simultaneously manage multiple clients with competing priorities

Responsibilities

• Drive Ontic Platform adoption, focusing on helping your clients achieve their business objectives
• Own client communication to ensure a streamlined client experience
• Identify growth potential for clients as it relates to additional Ontic Platform functionality or Service opportunities. Coordinate with Sales colleagues to execute on those opportunities
• Forecast client renewals, ensuring retention
• Orchestrate internal Ontic cross-functional teams to ensure the voice of the client is being represented as it relates to product and strategic decisions
• Work collaboratively to address client challenges with a sense of urgency
• Seek out opportunities to help the growing Client Success team scale efficiently with tools like SFDC, Pendo, JIRA, Domo

Preferred Qualifications

• Candidate with Corporate Security or Executive Protection acumen a plus
• Ability to work independently and as part of a team in a fast-paced environment
• Excellent oral and written communication skills, including experience working in cross-functional teams and presenting to business executives
• Familiarity with tools like SFDC, Pendo, JIRA, Domo

Benefits

• Competitive Salary
• Medical, Vision & Dental Benefits
• 401k
• Stock Options
• HSA Contribution
• Learning Stipend
• Flexible PTO Policy
• Quarterly company ME (mental escape) days
• Generous Parental Leave policy
• Home Office Stipend
• Mobile Phone Reimbursement
• Home Internet Reimbursement for Remote Employees
• Anniversary & Milestone Celebrations