Adthena is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at Adthena, a multi-award-winning search intelligence platform. The role involves managing clients, driving engagement, acting as a trusted advisor, and providing feedback internally to product and management. The company offers remote work, flexible hours, a performance-based bonus, stock options, private medical insurance, home office stipend, training & career development, great culture, fast growth trajectory, Adthena swag, birthday off, regular socials, and strong culture values.

Requirements

• Minimum of 2 years experience in managing Google Ads/search accounts for clients
• A good understanding of the Digital Marketing landscape, PPC, including the Search ecosystem
• Experience in client-facing client services roles, strong stakeholder skills up to CxO level
• Strong analytical skills
• A customer-centric approach focused on delivering value

Responsibilities

• Drive engagement via monthly catch-ups and contributing to Quarterly Business Reviews
• Co-own success plans with your clients, guiding them through key milestones to achieve value, and capturing outcomes along the way
• Act as a trusted advisor, an extension of their team, delivering strategic insights and best practices where necessary
• Be the voice of the customer, providing feedback internally to product and management

Preferred Qualifications

A SaaS background is a plus

Benefits

• Remote-Friendly
• Flexible working environment
• 20% Annual performance-based bonus
• Trust-based annual leave
• Receive stock options. Our employees do incredible work, so as we grow everyone shares the rewards
• Family care package (6 months fully paid maternity & 2 months paternity cover)
• Private Medical Insurance (Vitality Health)
• Home Office Stipend (Up to £200)
• Training & career development pathway
• Great culture- helping all employees to learn, grow and develop their skillset
• Join a company with an extremely fast growth trajectory. (We’ve now got three offices globally and we don’t plan to stop there!)
• $70 credit to purchase Adthena swag when you join (Items range from Apparel, Office Items and Drinkware)
• Birthday or a day off during your birthday month to celebrate in style 🎂. Whether you want to relax, spend time with loved ones, or treat yourself, this policy is about honouring your special day
• Regular socials - Summer and Christmas Parties, Quarterly company offsites & monthly get-togethers