EPIC iO Technologies is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at EPIC iO Technologies, an international technology-focused company specializing in IoT, AI, and wireless connectivity solutions. The role involves managing customer relationships, ensuring their success and satisfaction with products, collaborating with various teams, and owning the contract renewal process.

Requirements

• Professional, self-motivated, proactive, and results oriented
• Passion for technology and for being a part of a fast-growing SCaaS company and helping your clients see our value and show their value
• Experience and a love for working in a team environment
• Demonstrated ability to manage multiple projects and customers simultaneously while paying strict attention to detail
• Strong communication and interpersonal skills, with the ability to build rapport and credibility quickly
• Experience in the Site Security Industry and Access Control
• Account Management experience
• Comfortable with executive level business key performance indicators and financial metrics
• Experience working with CRM software and proficiency with Microsoft Office Suite
• Experience with ChurnZero
• Comfortable with utilizing Hubspot and Salesforce as a CRM

Responsibilities

• Deliver value for customers throughout the entire customer journey
• Develop a trusted advisor relationship with key customer stakeholders to drive product adoption and ensure they are utilizing all features and functionality effectively
• Consult with customer stakeholders to understand their business strategies and goals as well as ensuring EPIC iO delivers value against agreed success criteria
• Actively provide recommendations to customers for adapting new business processes
• Act as the customer’s advocate internally amongst key business leaders
• Build relationships with key team members while conducting regular check-ins and Quarterly Business Reviews to review customer goals, progress, and satisfaction
• Monitor customer health metrics and proactively take action to improve customer satisfaction and reduce churn
• Identify upsell and cross-sell opportunities and collaborate with the sales team, as needed, to expand our footprint within the customer’s organization