LogicManager is hiring a
Customer Success Manager

Summary

The job description is for a Customer Success Manager position at LogicManager, a remote tech firm specializing in Risk Management Software. The role involves managing customer relationships, identifying expansion opportunities, and ensuring renewals. The job requires 3+ years of customer-facing experience with exposure to full-lifecycle customer success, proficiency in Microsoft Office Suite, including Excel, and the ability to engage with corporations of varying sizes, job functions, and industries.

Requirements

• 3+ years of customer-facing experience with exposure to full-lifecycle customer success
• Proficiency in Microsoft Office Suite, including Excel
• Ability to engage with corporations of varying sizes, job functions, and industries

Responsibilities

• Conduct solution demonstrations and support proof of concepts and trials for LogicManager Solutions
• Oversee a portfolio of assigned accounts, proactively managing upselling and cross-selling initiatives
• Ensure customers are engaged effectively in utilizing LogicManager in their day-to-day operations post-onboarding
• Collaborate with the Advisory team to devise and implement effective customer retention strategies
• Engage customer leadership in meaningful business reviews by sharing insights into industry trends and assisting in showcasing business value
• Be an advocate for customers, offering insights for product development and enhancements and risk management best practices
• Identify churn risks, escalate concerns, and create action plans to mitigate customer churn
• Strategically consult and facilitate expansion opportunities for customers by engaging existing solutions to connect with other business areas

Preferred Qualifications

Proven experience engaging with C-suite executives

Benefits

• Competitive salaries
• 401(k) with matching
• Flexible paid time off
• Company-sponsored activities and events
• 100% remote work experience