Specialty Services Strategic Projects Director

Summary

Join bswift, a leader in benefits administration, as a Director of COBRA and Billing, a remote role based anywhere in the U.S. You will lead critical projects driving efficiency and quality in service delivery. Responsibilities include project delivery, team coaching, client relationship management, risk mitigation, and process improvement. This role requires extensive experience in benefits administration and service delivery, strong leadership skills, and proficiency in relevant software. bswift offers a competitive compensation package, comprehensive health benefits, retirement savings plans, professional development opportunities, and a supportive work environment.

Requirements

• 5+ years of service delivery / operations experience
• 8+ years of benefits administration experience
• Proficiency with Excel and other Microsoft Office products
• Comfortable making decisions in situations of ambiguity
• A leadership style that reflects and reinforces bswift core values
• Ability to assist and equip others to efficiently solve complex problems
• Significant process management experience
• Strong customer service orientation
• Excellent verbal and written communication skills
• Adaptability to a rapidly changing priority list
• Willingness to work nights and weekends when necessary
• Willingness to travel/work in Chicago office as needed (up to 10%)
• B.A. or B.S. required, or equivalent relevant work experience

Responsibilities

• Rapidly deliver on key projects including: training development and delivery, software implementations, process mapping, sales enablement consulting as a SME, risk management
• Coach and develop junior teammates who are dotted line working with you
• Lead governance on overall client lines of business while ensuring that we are meeting and exceeding expectations
• Build a relationship with internal customers via ongoing governance and personal discussions with full portfolio of clients and peers
• Coordinate with bswift teams to coordinate solutions and seamless delivery
• Manage implementation risks and deliverables including status dashboarding and risk mitigation
• Lead efforts to improve process, tech and delivery quality and timeliness
• Be a SME to internal and, occasionally, external customers

Benefits

• Comprehensive Health Benefits : Access to health, dental, and vision plans to support your wellness and that of your family
• Competitive Compensation : A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles
• Remote first, Office friendly environment! No time to commute? No problem!
• Retirement Savings Plans : Options to help you plan for a secure financial future with employer-sponsored retirement savings programs
• Professional Development : Opportunities for career growth, including training and access to resources to support your career progression
• Supportive Culture : A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued
• Employee Wellbeing Initiatives : Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work