Sr. Manager, Mid-Market Account Management

Summary

The job is for a Senior Manager in the Mid-Market Account Management team at Apollo.io, a rapidly growing B2B sales and marketing platform. The role involves managing a team of Account Managers, implementing renewal and expansion strategies, collaborating with internal teams, and demonstrating core competencies.

Requirements

• 10+ years of experience in Business Development, Sales, Renewals Management, or Account Management
• 4+ years of experience managing metrics-driven customer-facing teams within a high-growth technology company
• Proven track record of leading and coaching a team responsible for driving revenue growth, managing expansions, and increasing product adoption
• Excellent written and verbal communication skills, with the ability to present to diverse audiences
• Strong organizational skills, with expertise in prioritization and time management
• Experience working cross-functionally with product teams to serve as the voice of the customer
• Ability to navigate ambiguity with perseverance and a positive attitude

Responsibilities

• Hire, onboard, and develop a team of engaged and high-performing Account Managers
• Manage the team’s daily activities to drive value-added touchpoints with customers and pipeline generation
• Implement renewal and expansion forecasting cadence within your team and regularly deliver an accurate forecast summary to Customer Success and Sales leadership
• Ensure the team has the necessary ongoing enablement in relevant areas, including sales process training, product knowledge, pricing, opportunity management, data quality/accuracy, quoting, and forecasting
• Support your direct reports by joining customer meetings, internal account team meetings, and escalating issues as necessary internally
• Take a lead role in collaborating with internal resources (Deal Strategy, Finance, Customer Success, Sales, etc.) to develop playbooks for common account management and renewal scenarios
• Develop trusted relationships with Sales and Customer Success Leadership through regular stakeholder engagement and proactive collaboration

Benefits

• Great compensation package
• Culture that thrives in openness and excellence
• Development of remote employees’ careers
• Empowered to own your role as a proactive educator
• Collaborative environment
• Encouragement to experiment and take educated risks that lead to big wins