Highspot is hiring a
Sr. Technical Account Manager, Remote - United States

Summary

The job is for a Senior Technical Account Manager at Highspot, responsible for ensuring the success of the company's largest customers by serving as a technical liaison, providing guidance, leading discussions, identifying opportunities for product enhancement, managing customer expectations, and more. The position is available remotely in various locations across the United States.

Requirements

• 5+ years of experience in a client-facing technical role, such as Technical Account Manager, Customer Success Manager, or similar role with a focus on delivering solution value to customers
• Excellent technical aptitude and the ability to quickly understand and troubleshoot complex systems and applications
• Strong understanding of software development processes and methodologies
• Exemplary communication and interpersonal skills, fostering strong relationships and instilling confidence amongst our customers through your polished demeanor and articulate discourse
• Proven problem-solving and critical thinking skills, with the ability to think creatively and provide innovative solutions
• Capacity to manage multiple projects and clients concurrently
• Familiarity with integrating CRM and SSO software, alongside proficiency in technical domains such as email deliverability and APIs

Responsibilities

• Dive headfirst into becoming one of our foremost product experts, mastering every facet of our innovative solutions
• Serve as the primary technical liaison between our company and our largest, most strategic customers, understanding their unique business needs and technical environments
• Provide technical guidance and expert solution advice to customers, navigating product issues and offering best practices proactively
• Team up with a crew of extraordinary colleagues including CSMs, Account Managers, Support, and Product & Engineering. Together, ensure our customers harness the full potential of our solutions, resulting in stellar customer retention and growth
• Lead engaging and insightful discussions during regular customer meetings, providing progress updates, expert counsel, and strategic insights to foster mutual success
• Demonstrate your acumen for innovation by identifying opportunities for product enhancement, feature refinement, and process optimization, guided by valuable customer feedback
• Deftly manage customer expectations and deliverables through effective communication and stakeholder management

Benefits

• Comprehensive medical, dental, vision, disability, and life benefits
• Health Savings Account (HSA) with employer contribution
• 401(k) Matching with immediate vesting on employer match
• Flexible PTO
• 8 paid holidays and 5 paid days for Annual Holiday Week
• Quarterly Recharge Fridays (paid days off for mental health recharge)
• 18 weeks paid parental leave
• Professional development opportunities through LinkedIn Learning
• Access to Coaches and Therapists through Modern Health
• 2 volunteer days per year
• Commuting benefits