Highspot is hiring a
Sr. Technical Account Manager, Remote - United States
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Summary
The job is for a Senior Technical Account Manager at Highspot, responsible for ensuring the success of the company's largest customers by serving as a technical liaison, providing guidance, leading discussions, identifying opportunities for product enhancement, managing customer expectations, and more. The position is available remotely in various locations across the United States.
Requirements
- 5+ years of experience in a client-facing technical role, such as Technical Account Manager, Customer Success Manager, or similar role with a focus on delivering solution value to customers
- Excellent technical aptitude and the ability to quickly understand and troubleshoot complex systems and applications
- Strong understanding of software development processes and methodologies
- Exemplary communication and interpersonal skills, fostering strong relationships and instilling confidence amongst our customers through your polished demeanor and articulate discourse
- Proven problem-solving and critical thinking skills, with the ability to think creatively and provide innovative solutions
- Capacity to manage multiple projects and clients concurrently
- Familiarity with integrating CRM and SSO software, alongside proficiency in technical domains such as email deliverability and APIs
Responsibilities
- Dive headfirst into becoming one of our foremost product experts, mastering every facet of our innovative solutions
- Serve as the primary technical liaison between our company and our largest, most strategic customers, understanding their unique business needs and technical environments
- Provide technical guidance and expert solution advice to customers, navigating product issues and offering best practices proactively
- Team up with a crew of extraordinary colleagues including CSMs, Account Managers, Support, and Product & Engineering. Together, ensure our customers harness the full potential of our solutions, resulting in stellar customer retention and growth
- Lead engaging and insightful discussions during regular customer meetings, providing progress updates, expert counsel, and strategic insights to foster mutual success
- Demonstrate your acumen for innovation by identifying opportunities for product enhancement, feature refinement, and process optimization, guided by valuable customer feedback
- Deftly manage customer expectations and deliverables through effective communication and stakeholder management
Benefits
- Comprehensive medical, dental, vision, disability, and life benefits
- Health Savings Account (HSA) with employer contribution
- 401(k) Matching with immediate vesting on employer match
- Flexible PTO
- 8 paid holidays and 5 paid days for Annual Holiday Week
- Quarterly Recharge Fridays (paid days off for mental health recharge)
- 18 weeks paid parental leave
- Professional development opportunities through LinkedIn Learning
- Access to Coaches and Therapists through Modern Health
- 2 volunteer days per year
- Commuting benefits
This job is filled or no longer available
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