Sr. Technical Product Enablement Manager

Summary

The job is for a Product Enablement role in Highspot's Revenue Enablement team. The role involves building technical expertise for GTM and global Services teams and offers comprehensive benefits including medical, dental, vision, disability, life insurance, 401(k) matching, flexible PTO, paid holidays, quarterly recharge Fridays, parental leave, access to mental health resources, volunteer days, commuting benefits, and equal employment opportunities.

Requirements

• 3+ years of experience in technical product management, enablement or implementation
• High level of technical product knowledge and acumen required
• Ability to communicate effectively across all levels, including high levels of cross-functional partnerships and executive & GTM/Services messaging
• Excellent project management, time management, and organizational skills
• Quick to learn and adapt to a fast-paced environment
• Self-starter - you can take an initiative and hit the ground running with little to no direction
• Experience working with Executive leadership and senior-level Services/GTM leaders
• Experience designing programs and initiatives that are aligned with business strategy

Responsibilities

• Be a technical expert on our product
• Design and execute a robust technical product learning strategy & ecosystem that drives required expertise and the right conversations across our related GTM teams and global Services organization
• Collaborate with teams across Product Management, Product Enablement, Customer Success, Solution Consulting, Global Services, Customer Zero and the broader Revenue Enablement team to assess needs, build scalable learning & enablement frameworks and measure effectiveness
• Create, deliver and optimize technical product training resources, courses, certifications and live learning events to drive mastery
• Be an active member of our Customer Zero crew, driving early adoption, activation and feedback on new features and Highspot capabilities
• Partner with GTM & Services leadership and Enablement teams on adoption, live training execution, coaching frameworks and related workshops
• Develop long-term processes, content, and procedures to ensure we scale effectively with our approaches and techniques
• Use Highspot analytics to identify opportunities and evaluate the impact of technical training efforts
• Continue to collaborate and scale Product Enablement efforts to support the maturing needs and expertise required with the continued growth of Highspot
• Find synergies between internal and external Product Learning and areas to capitalize on shared knowledge bases and value messaging

Benefits

• Comprehensive medical, dental, vision, disability, and life benefits
• Health Savings Account (HSA) with employer contribution
• 401(k) Matching with immediate vesting on employer match
• Flexible PTO
• 8 paid holidays and 5 paid days for Annual Holiday Week
• Quarterly Recharge Fridays (paid days off for mental health recharge)
• 18 weeks paid parental leave
• Access to Coaches and Therapists through Modern Health
• 2 volunteer days per year
• Commuting benefits