Sr. Technical Account Manager

Summary

The job involves serving as the primary technical lead for key customers to guide them through implementation, integration, and expansion of their use of Mattermost. The role requires 5+ years of experience in Technical Account Management, Customer Support, hands-on Sales Engineering or equivalent, and proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, and container platforms.

Requirements

• 5+ years Technical Account Management, Customer Support, hands-on Sales Engineering or equivalent experience
• Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, and container platforms

Responsibilities

• Lead the delivery of a purposeful Onboarding Journey process from initial internal sales hand-off, through technical discovery, system configuration, testing, and end-user roll-out
• Make architectural recommendations for the Mattermost software deployment and other adjacent technologies to ensure high availability, redundancy, and scalability
• Deliver best practices and consulting based on experiences with other successful Mattermost customer deployments
• Work with our Product Management, Engineering, and Support teams to resolve issues that occur during the Onboarding Journey
• Capture detailed documentation of customer design and deployment decisions, and onboarding challenges, for sharing with the broader customer and Mattermost teams
• Identify key integration opportunities to develop Mattermost as the central collaboration platform within DevOps and technical teams
• Present detailed technical information and benefits of the Mattermost platform to a wide array of customers, including: line of business managers, developers, technical architects, and executives
• Serve as the technical lead for all things related to the Mattermost deployment

Benefits

• $113,378 - $184,239 a year
• The pay range for this position at commencement of employment is expected to be between $113,378 and $184,239/year; however, pay offered may vary depending on multiple individualized factors
• Details of participation in various benefit plans will be provided if an employee receives an offer of employment