Business Solutions Engineer

Summary

Join Freenome, a high-growth biotech company, as a Staff Business Solutions Engineer (ITBP). In this remote role, you will serve as a strategic liaison between business units and IT, focusing on technology strategy, solution discovery, and relationship management. You will provide high-level consulting support for key IT initiatives and identify opportunities to enhance business efficiency. As a trusted advisor, you will be the main IT contact for business executives, promoting IT services and ensuring alignment with business needs. You will be responsible for developing and implementing solution roadmaps for Commercial, Clinical, and Quality organizations, partnering with internal teams and external vendors. This role requires strong analytical, communication, and project management skills, along with deep knowledge of Salesforce CRM, Compliance Quest, and Veeva Platform.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or related field
• Minimum of 12+ years of experience in a similar role, with a proven track record of building and maintaining strong relationships with business unit leaders
• Excellent communication skills, both verbal and written
• Strong project management skills, with the ability to manage multiple projects simultaneously
• Knowledge of emerging technologies and trends in the IT industry
• Strong analytical and problem-solving skills
• Ability to work effectively in a team environment
• Experience managing vendor relationships and IT contracts
• Knowledge of relevant regulations and standards, such as GDPR, HIPAA, and CFR 11
• Strong leadership skills, with the ability to influence and motivate others
• Knowledge of Clinical and Quality processes in Biotechnology, pharma or diagnostics
• Deep understanding of Salesforce CRM
• Knowledge of Compliance Quest and Veeva Platform

Responsibilities

• Responsible for the development, implementation and support of solution roadmaps for Commercial, Clinical and Quality organizations
• Partner with Commercial, Engineering and external vendors to develop, implement and support Salesforce, Veeva Promomat roadmap for successful commercialization
• Partner with business units and external vendor (Compliance Quest) to support and improve the Quality platform
• Partner with business units and external vendor (Veeva) to support and improve the Clinical platform
• Champion integration between theses platforms to create cohesive solutions portfolio (Boomi)
• Create and analyze relevant information and develop recommendations
• Act as the key liaison across all functional areas, including business units, the information technology department, and outside vendors
• Possess a broad knowledge of most technical and business resources and use them to effectively coordinate with team members and external resources
• Create shared vision of their respective solutions and facilitate decision making and arbitration relating to trade-offs both within and between different solution platforms
• Develop and implement sound rationale for portfolio management and managing product phase-in-phase-out plans, proactively anticipating gaps and overlaps within the portfolio
• Create consensus with other functions as to the timing of solution introductions and withdrawals
• Identify, screen and evaluate new solution opportunities to address unmet (internal and external) customer needs
• Possess strong analytical skills, including an understanding of business economics and financial resources
• Collaborate with management to develop annual budgets for respective business areas
• Collaborate with the Project Management Office on the intake process and prioritization of candidate projects across the company
• Ensure compliance with IT policies and procedures: The Staff Business Solutions Engineer will ensure that all IT policies and procedures are followed by business units, and coordinate with business partners to make sure that all IT initiatives comply with relevant regulations and standards

Preferred Qualifications

• Experience as business analyst and Project manager
• Experience in Public speaking
• Experience in operational support in Salesforce, Veeva and Compliance Quest

Benefits

• Pre-IPO equity
• Cash bonuses
• Full range of medical, financial, and other benefits