Gusto is hiring a
Staff Content Designer in United States, Canada

Summary

Gusto is a modern online people platform that offers various services including payroll, health insurance, 401(k)s, expert HR, and team management tools. They are seeking an IC content design leader to join their core application teams and partner with product teams on highest priority features. The content design leader will drive customer-facing UI copy, content hierarchies, user flows, and information architecture across the Gusto platform.

Requirements

• Breadth of impact: You should have demonstrated experience prioritizing your focus across a number of opportunities, and be able to articulate how you made prioritization and tradeoff decisions
• Builder mindset: The person in this role will ship customer-facing products, not just documentation and frameworks. You should have examples of features you played a key role in designing and shipping
• High quality bar: This role will be a tireless advocate for our customers’ experience with Gusto. You should be able to demonstrate how you’ve championed content quality across an organization, and improved teams’ content skills and ways of working
• Comprehensive content toolkit: The person in this role will do more than UI writing. You should have a well-rounded content design practice, ideally including aspects of information architecture, UX design (especially information hierarchies and user flows), and evaluative research

Responsibilities

• Proactively gather context on product roadmaps across your scope, and prioritize the initiatives where you’ll have the most impact
• Ship customer-facing UI content, content hierarchies, user flows, and information architectures
• Collaborate with design leaders to set UX direction at the feature and product level
• Work with growth teams to make sure Gusto’s voice and key messages are cohesive across marketing and in-app touchpoints
• Support cross-functional teams in refining their own UI content and learning basic content design skills

Benefits

Competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto)