SentinelOne is hiring a
Staff Customer Success Manager

Summary

Join our growing Customer Success team at SentinelOne, a cutting-edge cybersecurity company, and help make our Customers successful! As a relationship expert with technical orientation, you will own post-sales relationships with Enterprise customers, work alongside internal services teams, promote product adoption, and engage with customers to identify and remove blockers to success and retention.

Requirements

• Possess a Customer-centric approach, you enjoy working with Customers and establishing strong relationships
• Prior experience in a Customer Success Manager role handling Enterprise accounts (20k employees or more)
• Adept at managing Customer expectations that results in high Customer satisfaction
• Proven technical skills. Ability to understand Customer’s challenges and advise on best practices
• Impeccable written and verbal communication skills
• Experience in communicating with Customers from diverse cultures
• Detail-oriented and analytical
• Strong team player but still a self-starter
• Thrives in a multitasking environment and can adjust priorities on-the-fly

Responsibilities

• Own post-sales relationships with a portfolio of our largest Customers advocating for their success and needs internally
• Work alongside the internal services teams and the Customer to establish critical goals, an onboarding plan and define success criteria
• Promote product adoption with key Customer stakeholders
• Ongoing tailored Customer engagement including but not limited to weekly meetings, health checks, QBR’s and Roadmap reviews
• Proactively engage with Customers using our Customer Success platform and health indicators to identify and remove blockers to success and retention
• Ensure customer engagement and current status is logged within the Customer Success platform for appropriate visibility and tracking

Benefits

• Medical, Vision, Dental
• 401(k)
• Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team building events