CDC Foundation is hiring a
Account Success Manager

Summary

Join our team as an Account Success Manager and play a pivotal role in driving client retention, maximizing long-term opportunities, and strengthening the public health system by providing quality staffing solutions to health jurisdictions across the country.

Requirements

• Bachelor’s degree in Business, Marketing, Public Health, or a related field
• Minimum of 3-5 years of experience in sales, account management, or business development, preferably within the healthcare, government or non-profit sector
• Proven track record of securing new business and managing key accounts
• Strong understanding of the public health landscape and staffing needs
• Excellent communication, negotiation, and interpersonal skills
• Ability to work independently and as part of a team
• Proficiency in CRM software (Salesforce) and Microsoft Office Suite

Responsibilities

• Proactively identify new opportunities for growth within existing accounts
• Develop and implement strategies to expand account penetration, upselling and cross-selling additional services
• Conduct research to identify key partner stakeholders and to understand the jurisdictional partner’s working environment, organizational structure, and staffing challenges
• Implement strategies to increase account retention rates and decrease churn
• Build and maintain strong, long-term relationships with existing partners
• Regularly analyze contract performance and work with the project team to increase utilization rates and overall performance
• Conduct regular check-ins and performance reviews with partners to assess satisfaction and identify areas for improvement and growth
• Collaborate with senior leadership in developing and implementing strategic plans to achieve organizational growth targets
• Work closely with the project and recruitment teams to ensure timely and effective placement of qualified staff for partner organizations
• Collaborate with the communications and advancement teams to develop promotional materials and campaigns to attract new partners
• Coordinate with the finance team to monitor performance and utilization rates of agreements across the portfolio
• Assist in the preparation of proposals and contract negotiations with partners
• Track and report on contract performance, potential growth opportunities with existing partners, and other key performance metrics
• Analyze market trends and client feedback to inform strategic planning and decision-making
• Prepare regular reports for senior management on the status of existing contracts