Staff Experience Designer

Summary

Join Airbnb's Experience Design team as a Staff Experience Designer! Partner with various teams to create user-friendly products for customer support. You will design tools for agents to efficiently resolve issues and uphold Airbnb's brand. This role requires strong design skills, experience leading projects, and the ability to collaborate effectively. The position is US-remote eligible with occasional office work and requires flexibility to meet with international partners. Airbnb offers competitive compensation, including a base pay range, bonus, equity, benefits, and employee travel credits.

Requirements

• 10+ years of hands-on product design experience, and 2+ years experience leading projects and/or initiatives
• Domain experience designing for complex domain areas, such as multi-sided marketplaces
• Proficiency across UX thinking and systems design, interaction design, visual design, and prototyping
• Track record of designing and shipping high-quality products and user experiences across multiple platforms (e.g. Web, Mobile Web, Android, iOS) for complex domain areas
• Excellent communication skills, especially communicating complex concepts clearly and persuasively across different audiences and levels of the organization

Responsibilities

• Drive a holistic vision and strategy for agent tooling in close partnership with senior leaders across Product, Engineering, Operations, Research, and UX Writing
• Lead multiple initiatives from inception to launch, including overseeing the quality of other designers’ work in a fast-paced and ambiguous environment
• Deliver high-quality and creative designs that both satisfy technical and operational requirements and meet Airbnb Design’s high standards. Advocate for holistic solutions that can scale to support future roadmap needs and features
• Create system maps, user flows, prototypes, and page-level specs to communicate design decisions to a variety of stakeholders
• Actively contribute to our design language system and drive consistency of design patterns across tooling
• Meet with cross-functional team members based around the world. While Airbnb has a Live and Work Anywhere policy, you’ll need to meet with cross-functional partners based in Beijing at least once a week outside of regular business hours (5-7 PM PST)

Preferred Qualifications

Past experience in tooling is appreciated, but not required

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits