Staff Product Designer

Summary

Join ServiceNow's Product Design team and lead large, complex initiatives, delivering world-class experiences that influence product strategy and transform how people work globally. You will drive end-to-end product experiences, develop frameworks and principles for cross-team work, and collaborate with multidisciplinary teams. This role requires 7+ years of relevant design experience, a strong portfolio showcasing human-centered design, and the ability to articulate and champion design solutions. ServiceNow offers a competitive base pay ($147,300 - $257,800), equity, variable compensation, and benefits including health plans, a 401(k) plan, ESPP, matching donations, flexible time away, and family leave programs. The company embraces diversity and inclusivity, encouraging applications from candidates with diverse backgrounds.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 7+ years of relevant design experience
• An inspiring portfolio of case studies demonstrating the ability to distill complex problems into elegant, holistic solutions based on human-centered design and research data
• Experience in developing frameworks and principles to standardize and guide cross-team work and successfully bring a product design from conception to launch with minimal supervision
• A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges
• Ability to articulate and champion design solutions based on human-centered design principles and research data while influencing product experience strategy across a particular business unit or product line
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web or agency)

Responsibilities

• Lead large, complex initiatives and deliver world-class experiences that influence product strategy and transform how people work around the world
• Drive end-to-end product experiences that consider user and product ecosystems, workflow, and design patterns
• Develop frameworks and principles to standardize and guide cross-team work
• Lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with our users
• Share knowledge and expertise with others across the company to elevate colleagues, teams, and community of practice

Benefits

• Base pay of $147,300 - $257,800
• Equity (when applicable)
• Variable/incentive compensation
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs