Staff Experience Researcher

Summary

Join Airbnb's Experience Research team as a highly-skilled mixed methods Experience Researcher. You will lead research across internal and external product experiences, ensuring they drive value and meet high-quality standards. Conduct qualitative and quantitative studies, collaborating with various teams to identify research questions and inform decision-making. Effectively communicate findings to stakeholders, including senior leadership. This senior role requires extensive methodological and leadership experience, along with a strong track record of delivering impactful insights. The position is US-remote eligible, with occasional office work possible. Compensation includes a competitive salary range and potential for bonus, equity, benefits, and Employee Travel Credits.

Requirements

• 10+ years industry experience, using both qualitative and quantitative research methodologies
• Experience working with research vendors and conducting primary and secondary research that informs strategy and generates product recommendations
• A demonstrated track record of delivering impactful insights within complex or technical problem spaces
• Exceptional written and verbal communication skills
• Experience managing a portfolio of multiple priorities simultaneously without sacrificing quality or deadlines
• Experience conducting research in complex problem spaces such as customer service, enterprise solutions, or safety
• Experience in consumer products and/or hospitality

Responsibilities

• Lead research across internal and external facing product experiences, ensuring that these experiences drive value for our community and meet Airbnb’s high quality standards
• Conduct qualitative and quantitative studies within your focus area (e.g. ethnographic/field research, diary studies, surveys, concept testing, log analysis, etc.)
• Collaborate closely with adjacent teams to identify new or foundational research questions, anticipating the needs of the organization and informing early decision making
• Collaborate closely with product managers, designers, writers, and partner organizations to identify possible research goals and timelines
• Communicate effectively with stakeholders from across the company, including senior leadership
• Assist with workshops and other cross-functional alignment activities
• Execute in a fast-paced environment with ambiguity

Preferred Qualifications

• Degree in Human-Computer Interaction, Sociology, Psychology, Anthropology, Cognitive Sciences, or equivalent practical experience
• Coding/scripting skills
• Experience with cross-cultural products and international research
• Expertise in tools or methods for conducting accessibility research
• Strong creative storytelling methods and/or workshop design

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits