Remote Staff UX Researcher

Summary

Join SeatGeek's user experience team as a staff researcher to help change live experiences by guiding research practice and collaborating with cross-functional teams.

Requirements

• 8+ years experience in research methods impacting both product direction and detailed experience design
• 4+ years relevant domain experience within technology sectors such as ticketing or event management; Digital CRM or Ecomm (wholesale or supply-side) platforms; healthcare (hospital, clinic, or patient care team tools)
• Hands-on research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a B2B/B2B2C technology industry setting
• Experience impacting both product direction and detailed experience design including on products with advanced users of technically complex workflows or tools

Responsibilities

• Deeply understand the needs, motivations, and behaviors of fans, sellers, teams, and artists
• Drive persona and JTBD work to deepen our understanding of their needs, priorities and friction
• Establish a robust research practice that ties quantitative and qualitative measures together to boost user satisfaction through feedback analysis
• Lead discovery work that supports our value proposition and future goals to customers and aligns with our with organizational objectives
• Demonstrate outstanding research skills and a passion for experimentation, data, and systems thinking

Benefits

• Equity stake
• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
• A WFH stipend to support your home office setup
• Unlimited PTO
• Up to 16 weeks of paid family leave
• 401(k) matching program
• Health, vision, dental, and life insurance
• Up to $25k towards family building services
• $500 per year for wellness expenses
• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
• $120 per month to spend on tickets to live events
• Annual subscription to Spotify, Apple Music, or Amazon music