Manager, User Experience Research

Summary

Join our Research team as a UX Research Manager to lead and support a small team of design researchers and a program manager, overseeing research that informs Wikipedia's product, technology, and design developments across more than 300 languages.

Requirements

• 3 or more years of experience directly managing, coaching and developing UX researchers with varying levels of seniority in a large, matrixed organization
• 3 or more years of experience working with senior leadership
• 5 or more years experience conducting or overseeing UX research in product-focused teams or organizations
• Experience working as a UX researcher, individual contributor or manager, overseeing human centered research projects that go beyond a limited number of languages, cultures, and geographies
• Track record of translating research into design and product
• Master's or PhD degree in Human-Computer Interaction, Cognitive Science, Statistics, Behavioral Economics, Linguistics, Psychology, Anthropology, or a related field
• Excellent oral and written communication skills in English, excellent at asynchronous communication

Responsibilities

• Building and managing a motivated, collaborative and high performing team of individuals from different disciplines, with varying seniority levels and responsibilities in a remote-first organization
• Identifying research opportunities and overseeing research that inform our product and technology teams in building the right products and features for the right users
• Acting as a trusted and strategic partner for leaders across the organization and supporting them in the adoption of research-based user-centered recommendations
• Lead and inform planning and strategy discussions through research by consolidating, analyzing, and synthesizing what is known about users, products, services and organizational needs
• Proposing and executing an annual plan for the team and managing the team’s budget

Benefits

Remote work