Staff Product Operations Manager

Summary

Join dbt Labs as a Staff Product Operations Manager and become the operational backbone of the product team, enabling scale and improving product velocity. You will serve as the connective tissue between engineering, product, design, support, and go-to-market teams. Collaborate with cross-functional stakeholders to reduce delivery friction, optimize feedback loops, and drive internal alignment. As the team grows, you will ensure the right systems, tools, and rituals are in place for operational excellence. This role involves driving product launch readiness, operationalizing best-in-class product practices, and enabling strategic focus for product leaders. You will also drive key company processes and foster cross-functional alignment.

Requirements

• Influence through credibility, trust, and data—not authority
• Thrive in highly cross-functional environments and are comfortable managing competing priorities
• Communicate clearly and proactively—both verbally and in writing
• Are a systems thinker who loves turning chaos into order and ambiguity into action
• Have a track record of operational excellence in a technical organization
• Are excited by the opportunity to shape the operating model of a high-growth product org

Responsibilities

• Drive Product Launch Readiness
• Orchestrate end-to-end product launches with GTM teams (Sales Enablement, Docs, Support, Marketing, Training)
• Coordinate external-facing PM engagements, including roadmap presentations, beta feedback loops, customer calls, demo days, and conference participation (e.g., Coalesce)
• Partner with Sales and Marketing to ensure the team has the assets, positioning, and product context needed to win in the market
• Collaborate with Support and CS to close the loop on customer issues, feature requests, and product experience gaps
• Operationalize Best-in-Class Product Practices
• Drive cross-functional alignment on product innovation by establishing robust interlock processes between Engineering, Product, Design, and GTM teams to ensure CEO and GTM leadership buy-in on strategic product bets and innovation initiatives
• Develop and implement frameworks, tooling, and rituals that elevate product quality and speed
• Build scalable systems for collecting, synthesizing, and actioning user feedback across channels
• Drive experimentation processes and support data-informed decision making by surfacing the right metrics and insights
• Identify inefficiencies and propose process improvements that unlock focus and clarity for product teams
• Maintain a single source of truth for our product roadmap, ensuring the company and GTM teams have crystal clear understanding of upcoming releases
• Own processes for contractual commitments, PRDs, beta programs, and product release definitions (GA, preview, beta)
• Drive Key Company & EPD Processes
• Own and drive key EPD rituals: Monthly EPD all-hands and product demos
• Drive Board of Directors deck completion end-to-end for EPD
• Drive QBR (Quarterly Business Review) completion end-to-end for EPD
• Drive OKRs process including drafting, planning, and tracking for EPD
• Lead EPD roadmap planning end-to-end
• Drive monthly Business Review meetings
• Enable Strategic Focus for Product Leaders
• Act as an advisor and right hand to the Chief Product Officer, functioning as a pseudo Chief of Staff for the product organization
• Own key operating cadences—weekly product updates, OKR tracking, board prep, and roadmap management
• Manage core product tools and own all EPD procurement in partnership with Finance and EngOps
• Lead onboarding and continuous learning for product managers
• Serve as the central coordinator across functions for visibility, prioritization, and progress tracking on key initiatives
• Drive Cross-Functional Alignment
• EPD ↔ GTM Interlock: Partner with Sales Enablement to ensure effective product knowledge transfer
• Establish feedback loops to confirm we are building the right products
• EPD ↔ Product Marketing Interlock: Collaborate to drive the right narrative and storytelling around our products
• EPD ↔ Data Team Interlock: Own adoption metrics and reporting
• Ensure EPD is measuring the right metrics for success
• Own Key Product Tools & Analytics
• Drive strategic use of Amplitude across the product organization
• Synthesize and communicate product insights to the Product Manager team
• Manage Pendo implementation and NPS tracking tools

Preferred Qualifications

• Experience in B2B SaaS or data/analytics platforms
• Familiarity with tools like Productboard, Jira, Looker, Hex, Figma, Amplitude, and Pendo
• Prior experience supporting EPD at a high-growth startup or scale-up

Benefits

• Annual Salary: $195,000 - $260,000 USD
• Equity Stake
• Unlimited vacation (and yes we use it!)
• 401k
• Pension Plan
• 16 weeks Paid Parental Leave
• Wellness stipend
• Home office stipend, and more!