Insurance Product Operations Manager

Summary

Join Counterpart, an insurtech platform revolutionizing management and professional liability for modern workplaces, as an Insurance Product Operations Manager. You will spearhead execution and governance across all product lifecycle stages, from launch to ongoing enhancements and expansion of our digital distribution channel. This role demands cross-functional collaboration, meticulous attention to detail, and the creation of scalable processes. As the liaison between various teams, you will ensure seamless product delivery and operational readiness. You will be responsible for managing change control, maintaining product roadmaps, and developing comprehensive testing plans. The ideal candidate possesses extensive experience in insurance product lifecycle management, project management, and cross-functional team leadership. This position offers a unique opportunity to shape the future of the company and contribute to its continued growth.

Requirements

• 7+ years in complex project management leadership, insurance operations, product development and/or implementation
• Exceptional project management, documentation, attention to detail, and cross-functional coordination skills with the ability to lead multiple workstreams at once
• Highly organized, process-oriented, and comfortable working in a startup environment with lean resources
• Exceptional leadership and collaboration skills: Ability to lead cross-functional teams and drive change across underwriting, product, engineering, and data functions
• A self-starter mindset: Comfortable with rolling up your sleeves to meet aggressive growth goals and continuously iterate on product offerings

Responsibilities

• Lead Product Execution & Change Control
• Shape the future of the company by collaborating cross-functionally to create and execute a holistic insurance product design and delivery flywheel
• Own the end-to-end operational delivery of new insurance product launches and updates across lines, states, and carriers
• Manage the product change control process including versioning of forms, rates, rules, and underwriting guidelines
• Maintain a transparent product roadmap/release calendar; track key dependencies and milestones across internal teams
• Drive Cross-Functional Enablement & Operational Readiness
• Partner with Technology, Product, and Underwriting teams to ensure changes are implemented accurately in policy admin, rating, and CRM systems
• Act as the operational liaison with Technical Product, Engineering, and Data teams during platform changes or new workflow development tied to product expansion
• Develop comprehensive end-to-end systems testing plans for any new products, product enhancements, updates to forms, rules, or workflows
• Support the creation and delivery of just-in-time training for Risk Engineers and Brokers in collaboration with Marketing and Sales Operations
• Improve Tools, Processes, & Operational Efficiency
• Identify and implement enhancements to documentation, intake workflows, and audit frameworks to improve quality and reduce turnaround time
• Proactively manage bottlenecks and help scale operational processes to support new product volume and complexity
• Maintain high documentation hygiene and build repeatable playbooks for future product rollouts

Preferred Qualifications

Experience with and understanding of insurance policies and forms, rate/rule changes, and filing execution (including familiarity with SERFF, ISO/NCCI bureau filings, and admitted/non-admitted product structures) a plus

Benefits

• Unlimited Vacation : We offer flexible time off, allowing you to take time when you need it
• Work from Anywhere : Counterpart is a fully distributed company, meaning there is no office. We allow employees to work from wherever they do their best work, and invite the team to meet in person a couple times per year
• Stock Options
• Health, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Parental Leave
• Home Office Allowance : to set up your home office with the necessary equipment and accessories
• Book stipend
• Wellness stipend
• Professional Development Reimbursement
• No working birthdays : Take your birthday off , giving you the opportunity to relax, enjoy your special day, and spend time with loved ones
• Charitable Contribution Matching