Staff Technical Program Manager

Summary

Join ServiceNow's Global Cloud Engineering and Cloud Operations Program Management team as a Staff Technical Program Manager to lead large, high-impact programs focused on infrastructure scalability, reliability, and operational excellence. You will lead initiatives across cloud operations, infrastructure engineering, and hyperscaler deployments. The ideal candidate is passionate about customer experience, operational excellence, and continuous improvement, with a proven track record of leading cross-functional teams and driving process automation. Responsibilities include initiating programs, managing dependencies, providing thought leadership, hosting executive-level meetings, ensuring operational readiness, and developing best practices. The role requires strong program management and consulting skills and a collaborative spirit. ServiceNow offers a competitive salary, equity, benefits, and a flexible work environment.

Requirements

8+ years of project/program management experience in mid/large size companies

Responsibilities

• Initiate programs by establishing the vision and measurable business goals, leading alignment on program scope, deployment planning, identification of key milestones, securing cross-functional resources
• Take ownership for protecting the project/program investments you are managing
• Determine and manage the alignment of internal and external dependencies; technical, operational, both within and between teams
• Understand stakeholder needs and manage expectations within a rapidly evolving company
• Provide thought leadership and drive functional and technical maturity, scalability and continuous improvement not only within program and project management, but across the organization
• Host and/or lead meetings at executive-level and with all relevant stakeholders to reach decisions, and deliver crisp status updates to all stakeholders
• Ensure operational readiness of the changes you will be delivering, and streamline processes to drive adoption of new capabilities at scale
• Provide leadership by example. Develop and share best practices across the team

Preferred Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• Demonstrated experience leading programs that span cloud infrastructure design, deployment, and operations, with a strong emphasis on scalability, reliability, security, and operational excellence
• Proven ability to drive process automation initiatives and align program execution with organizational OKRs across globally distributed teams
• Leads (or significantly contributes to) large, cross-functional initiatives – and creates successful outcomes
• Acts as a change ambassador by promoting and communicating new ideas to propel innovative and scalable solutions across our organization
• Communicates with candor and empathy while sharing learnings from individual and team experiences to drive continual improvement for self and others
• Experience working on and managing large projects or programs with cross-functional teams
• Deliver solutions and strategies while mitigating or removing obstacles
• Experience utilizing software to keep projects organized, track metrics, and report on progress

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs