Staff Technical Writer, Documentation Engineer

Summary

Join Docker, a remote-first company experiencing exponential growth, as a Technical Writer. You will play a crucial role in creating and maintaining high-quality documentation for developers, system administrators, and end-users. This involves collaborating with various teams, managing documentation tools and infrastructure, and staying current with industry trends. The position demands extensive technical writing experience, expertise in Docs-as-Code practices, and a strong understanding of web technologies. You will own the Docker docs site and continuously improve its content and architecture based on user feedback. Docker offers a supportive remote work environment and various employee benefits.

Requirements

• 8+ years of technical writing experience
• Previous technical writing experience for Developers, IT operations, and DevOps audiences
• Excellent content planning and organization skills
• The ability to fulfill the information design, writing, and editing components of the role
• The ability to quickly learn complex concepts and technologies and clearly explain them to others within the target audience’s context
• Expertise in Docs-as-Code practices, including implementing and optimizing workflows, version control, and CI/CD integration for documentation
• Hands-on experience managing static site generators (e.g., Hugo, Docusaurus, Jekyll) or documentation platforms
• Strong understanding of web technologies, including HTML, CSS, and JavaScript
• A good understanding of programming concepts, preferably with Go and/or Python

Responsibilities

• Collaborate with software developers, designers, and product managers about new features and upcoming product changes
• Write helpful, accurate, well-organized, consistent, and highly effective content from scratch
• Own and manage the Docker docs site
• Actively monitor emerging trends in developer tooling and propose ways to incorporate them into the docs ecosystem
• Use the product, test each procedure and workflow, become an expert user, and provide feedback to product development teams
• Collaborate and lead cross-functional initiatives to align product documentation with other forms of customer-enablement content
• Use product knowledge and user feedback to lead efforts to continuously improve content and the information architecture of the docs site

Preferred Qualifications

• Bachelor's degree or higher in technical writing, English, communications, or a related area of study
• Proficiency on Linux operating systems using the command-line
• Experience working on open source-based software products and/or participation in an open-source project
• Experience working with developer-focused platforms, tools and services such as Terraform, AWS, Jenkins, Netlify, GitHub, MongoDB, Twilio, Docker, etc

Benefits

• Freedom & flexibility; fit your work around your life
• Home office setup; we want you comfortable while you work
• 16 weeks of paid Parental leave
• Technology stipend equivalent to $100 net/month
• PTO plan that encourages you to take time to do the things you enjoy
• Quarterly, company-wide hackathons
• Training stipend for conferences, courses and classes
• Equity; we are a growing start-up and want all employees to have a share in the success of the company
• Docker Swag
• Medical benefits, retirement and holidays vary by country