Standards And Data Services Specialist

Summary

Join Faria Education Group as a full-time Data Service Specialist to support customer data service projects and manage large-scale Curriculum Migration projects. You will project manage client services projects, liaise with internal teams, troubleshoot client situations, and work collaboratively to achieve company goals. Responsibilities include managing deadlines, providing accurate quotes, and contributing to Faria's mission. The role requires a Bachelor's degree or equivalent experience, strong problem-solving and analytical skills, and excellent communication skills. Experience in education or SaaS is preferred. Faria offers a competitive salary, performance-based bonuses, health and wellness allowance, office lunches, team socials, and a professional development budget.

Requirements

• Possess a Bachelor’s Degree or equivalent; or four years related experience; or equivalent combination of education and experience
• Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem-solving situations
• Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data
• Balance team and individual responsibilities; support everyone's efforts to succeed
• Understand business implications of decisions; display orientation to profitability; demonstrate knowledge of market and competition; align work with strategic goals
• Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold organizational values
• Develop strategies to achieve organizational goals; understand organization's strengths and weaknesses; analyze market and competition; identify external threats and opportunities; adapt strategy to changing conditions
• Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; meet deadlines and be committed to getting the job done
• Possess strong organizational skills and a high level of time management skills
• Be dependable working remotely
• Demonstrate passion and drive to succeed, going beyond what’s expected, and look for opportunities to grow
• Possess excellent communication skills (clear, concise, friendly, open-minded, confident and respectful), both verbally and written, and the ability to interact professionally with a diverse group of people
• Demonstrate proficiency and/or willingness to learn common business and communication technologies (i.e., SalesForce, Zoom, Slack, ClickUp, Zen Desk, etc.)

Responsibilities

• Project Manage and participate in client services projects including data integrations and SaaS customizations within Faria Education products
• Liaise with cross-functional internal teams (including Customer Support, Deployment, Implementation, and Sales) to improve the entire customer experience
• Troubleshoot and resolve unique client situations through tailored and creative solutions
• Work closely in a team environment to achieve individual, team, and company goals
• Manage and re-prioritize deadlines to accommodate client needs and expectations
• Provide timely and accurate curriculum migration quotes for sales
• Work across teams to contribute to the overall mission of Faria Education Group to contribute to innovation of our products, and further our relationships with our client schools

Preferred Qualifications

• Experience in Educational settings
• Experience within the SaaS industry
• Advanced Excel skills

Benefits

• Competitive salary, plus Performance based bonus
• Monthly Health & Wellness Allowance
• Office lunch & team socials
• Professional Development Budget