Store Operations Enablement Specialist

Summary

Join Instacart as a Store Operations Enablement Specialist and empower retailer store teams to effectively utilize Caper smart shopping carts. This 3-month temporary contract role requires on-site presence in various Columbus & Cincinnati, OH store locations, demanding travel and flexibility. You will train store associates, troubleshoot technical issues, and collaborate with internal teams to optimize Caper operations. Success hinges on strong communication, problem-solving skills, and a passion for retail technology. The role involves driving program improvements, managing change, and leveraging data for operational excellence. This is a client-facing position requiring experience in retail management and a proven ability to build consensus with external partners.

Requirements

• Demonstrates a passion for operations, an eagerness for continuous improvement, and a strong interest in e-commerce and retail technology
• Strong ability to generate buy-in with a wide range of external partners, from store associates to store management
• Proven autonomy, ability to multi-task and excel in a fast-paced, ever-evolving environment
• Experience and comfortability in handling technology challenges using guides and troubleshooting resources
• Customer-focused orientation that aims to over-deliver on expectations
• Collaborative attitude who enjoys working with a team to solve problems
• Minimum 3 years of retail experience in management, regional, or corporate roles
• Demonstrated experience in driving program improvement, change management, and successful execution of training, as well as measurement of success
• Exceptional written and oral communication skills with the capacity to adjust messaging based on audience needs
• Flexibility to travel and spend significant time in retail environments, especially during peak periods
• Proficient in performance monitoring, reporting, and leveraging data for operational improvements
• Experience in a client-facing role

Responsibilities

• Engage with store teams during the post-launch cycle of a retailers’ Caper program
• Provide retailer store Associates and Managers with the knowledge and tools to effectively support Caper operations without external support
• Serve as a crucial link between local store teams and broader strategic operations, ensuring clear communication and feedback loops
• Oversee the execution of local initiatives and the rollout of new programs, ensuring alignment with company goals and standards and driving store team engagement with these programs
• Conduct technical testing and troubleshooting alongside store teams, enabling them to follow guides to problem-solve issues with technology
• Utilize performance metrics and data analysis to drive continuous improvement and operational excellence within store locations
• Document processes, issues, and resolutions in clear notes and other media as required

Preferred Qualifications

• Bachelor’s degree in related field or equivalent work experience
• Proven track record with process mapping, measurement, and documentation, with a firm grasp of continuous improvement tools and methodologies

Benefits

The pay rate for this role is $46/hr