Highlight is hiring a
Strategic Account Director, Remote - Worldwide

Summary

The job is for a Strategic Account Director at Highlight, a rapidly growing product testing platform. The role involves managing assigned accounts, driving renewals, identifying opportunities for expansion, leading research roadmaps, collaborating with customers to develop customized success plans, and working closely with internal teams.

Requirements

• Possess 5-7 years of experience in Market Research with extensive customer-facing interaction
• Demonstrate a passion for cultivating long-term customer relationships and exceeding sales goals
• Ability to balance long-term strategic thinking with day to day maintenance of account activities
• Showcase exceptional communication and presentation skills, coupled with strong organization and project planning abilities
• Exhibit adeptness in working with diverse customer profiles, from Procurement to CEO to R&D and Consumer Insights
• Possess the ability to establish strong rapport and credibility both externally and internally across the organization
• Excel in proactive communication, both written and verbal, and embrace collaboration and coaching to achieve collective success

Responsibilities

• Proactively manage a portfolio of assigned accounts
• Develop and implement strategies to ensure high customer renewal rates
• Lead the development of research roadmaps to support renewal, expansion, and retention of strategic Highlight customers
• Identify opportunities to upsell, cross-sell, and expand existing accounts
• Collaborate with customers to understand their needs and develop customized success plans
• Work closely with our research operations and execution team to ensure success across each and every engagement
• Build strong, trusted relationships with key stakeholders within customer accounts
• Maintain clear and consistent communication with customers, internal teams, and leadership
• Utilize CRM and customer data to identify trends, opportunities for improvement, and inform strategic decision-making

Benefits

• Health insurance (medical, dental, vision) with 100% premiums covered
• Unlimited PTO
• Flexible, remote WFH culture
• Access to the iconic Hearst Tower & its facilities in NYC (should you choose to ever be in person)
• On target earnings for this position ~$200,000