Strategic Account Executive

Summary

Join Collective Health's Client Success team as a Strategic Account Executive to cultivate and maintain strong relationships with enterprise employer groups. You will be the primary point of contact, developing strategic account plans aligned with client goals and Collective Health's value proposition. Responsibilities include leading renewals, upselling, internal coordination, and ensuring client satisfaction. Success hinges on your ability to work cross-functionally, navigate ambiguity, and drive client success. This role requires significant experience in employee benefits and healthcare, strong communication skills, and the ability to analyze data to support client strategies. The position offers a competitive salary, stock options, and benefits including health insurance, 401k, and paid time off.

Requirements

• 5 to 8 years of experience in client success / account management in employee benefits and healthcare
• Professional experience working at a consulting firm, carrier/TPA, or digital health partner
• Foundational knowledge of self insured medical, Rx, dental, and vision plans , financial analysis, account management, and health plan operations and point solutions
• Experience with large, multi-site, complex, self-funded accounts
• Ability to analyze and interpret data to support client strategy and ongoing initiatives
• Strong communication and presentation skills and expert communication to articulate a compelling story and manage difficult conversations
• Ability to work autonomously and at a rapid pace, within a changing environment
• The demonstrated ability to develop strong working relationships and ensure healthy long term partnerships

Responsibilities

• Be the primary client-facing strategic partner; leading relationship development
• Own and drive the account’s Strategic Account Plan; aligning with the Collective Health value story with client goals and long-term roadmap
• Lead renewal strategy and upsell opportunities; own pricing discussions, retention and forecasting
• Lead internal coordination (e.g. clinical insights, product, legal, Practice Areas) to escalate and resolves cross functional blockers from the client
• Be accountable for overall Client Health; and leading initiatives to maintain client health which include health reviews and account planning with Client Success leaders
• Own the end to end process and actively facilitate the communication of CH ROI and value as part of the annual Year in Review strategy meeting with client executives
• Lead broker / consultant alignment and strategy meetings with client, broker/consultant and Collective Health
• Promote Collective Health innovation and guide clients through road map discussions
• Develop a deep understanding of client goals and objectives and advocate for them with key internal stakeholders
• Articulate Collective Health's differentiated value proposition with minimal reliance upon subject matter experts
• Demonstrate data-driven solutions and link results to clients’ key priorities and objectives
• Exemplify internal and external leadership and own client accountability including decisions, actions, and processes
• Embrace a culture of learning and continuous improvement

Benefits

• Health insurance
• 401k
• Paid time off
• Stock options
• Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests
• Flexible work arrangements and a supportive work-life balance