Strategic Account Manager

Summary

Join Bloomreach's expanding Account Management team as a Strategic Account Manager, focusing on the Nordics portfolio. You will own key account relationships, manage contract renewals, and identify upsell/cross-sell opportunities. Responsibilities include day-to-day account management, opportunity qualification, product demonstrations, and serving as a Subject Matter Expert for Engagement CDP solutions. The role requires 5+ years of quota-carrying experience in online media or SaaS sales, strong technology skills, and excellent communication abilities. Bloomreach offers a remote-first culture with flexible hours, various personal development opportunities, wellness programs, and additional benefits like extended parental leave and a professional education budget.

Requirements

• Ideally 5+ years of quota carrying experience in online media, selling software or software-as-a-service (SaaS)
• Good knowledge of online marketing/internet marketing
• Strong technology skills. Must be able to credibly discuss digital marketing topics
• Able to successfully negotiate and close deals at C-level
• Ability to work and sell in a highly collaborative teamed environment
• Proven track record meeting and exceeding revenue quota in an account retention and upsell role
• Detail oriented, relationship-building skills, and a focus on a high level of customer service
• Excellent written and verbal communication skills, including high calibre presentation skills
• Positive attitude and “love of selling”
• Needs to be highly charged, enthusiastic and driven to succeed
• English and Dutch Language Skills necessary

Responsibilities

• Own a portfolio of existing accounts and take responsibility for their retention and growth (cross-and upsell)
• Identify upsell and cross sell opportunities within existing accounts
• Proactively own renewals in key accounts in cooperation with the Customer Success team
• Succeed in a team selling environment, partnering with solution consultants for maximum account penetration and coverage
• Consistently forecast monthly and quarterly performance within a 10% margin of error from actual bookings
• Stay abreast of industry changes and trends
• Confidently communicate the CDP value proposition
• Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations

Preferred Qualifications

• Own the relationship with key accounts
• Ensure renegotiation of contracts at point of renewal
• Identify upsell and cross sell opportunities
• Day to day account management
• Qualification of new opportunities within existing accounts
• High-level product demonstrations
• Being the Subject Matter Expert (SME) for all Engagement CDP solutions and services

Benefits

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one
• We believe in flexible working hours to accommodate your working style
• We work remote-first with several Bloomreach Hubs available across three continents
• We organize company events to experience the global spirit of the company and get excited about what's ahead
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions
• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges*
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges*
• Subscription to Calm - sleep and meditation app*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones
• We facilitate sports, yoga, and meditation opportunities for each other
• Extended parental leave up to 26 calendar weeks for Primary Caregivers*
• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location*
• Everyone gets to participate in the company's success through the company performance bonus*
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts
• We reward & celebrate work anniversaries -- Bloomversaries!*