Strategic Account Manager

Summary

Join Brinqa, a leading provider of unified cyber risk management and security analytics software, as a Strategic Account Manager. You will manage and grow relationships with key enterprise customers, focusing on deepening engagement, maximizing solution adoption, and driving upsell and expansion. As a trusted advisor to cybersecurity leaders, you will ensure customers achieve measurable business value. This role is ideal for a customer-obsessed, results-driven professional thriving in post-sale environments and focused on delivering meaningful business outcomes for enterprise clients. You will work closely with the Customer Success team and other internal teams to achieve customer success and identify growth opportunities. Brinqa offers a fast-paced, growth-oriented environment with significant market opportunity and high-earning potential.

Requirements

• 5+ years of experience in account management, customer success, or enterprise sales in a SaaS environment
• Experience working with large, complex enterprise customers in cybersecurity, IT risk, or compliance domains
• Proven track record of exceeding retention, upsell, and expansion goals
• Ability to navigate complex organizations and build strong relationships with technical and executive stakeholders
• Excellent communication, presentation, and consultative selling skills
• Highly organized with strong account planning and forecasting capabilities
• Experience using Salesforce and other customer engagement tools

Responsibilities

• Own the commercial relationship with assigned strategic accounts, acting as the primary business point of contact post-sale
• Work closely with the Customer Success team to drive customer satisfaction by ensuring effective adoption and utilization of Brinqa solutions
• Identify opportunities for upsell, cross-sell, and expansion of Brinqa offerings within existing accounts
• Support the Customer Renewals team to ensure 100%+ net revenue retention and long-term customer value
• Build executive-level relationships and become a trusted advisor to customer stakeholders, including CISOs, security leaders, and risk executives
• Partner with Customer Success, Product, and Sales Engineering to ensure customer outcomes are achieved and any issues are quickly resolved
• Develop account plans to align Brinqa's roadmap with customer needs and strategic priorities
• Track customer health metrics, usage data, and feedback to identify growth opportunities and mitigate churn risks
• Advocate for customer needs internally and bring insights back to the Brinqa team to inform product and go-to-market strategy

Preferred Qualifications

• Strong understanding of cybersecurity concepts such as vulnerability management, risk prioritization, and threat exposure is highly desired
• Prior experience in a cybersecurity software company
• Experience working cross-functionally with Customer Success, Renewals, and Product Management
• Quickly understands customer environments and aligns business value to Brinqa capabilities
• Always looking to uncover new challenges and opportunities within existing accounts
• Welcomes feedback and is constantly improving approach and outcomes
• Knows how to drive value, manage complexity, and deliver results

Benefits

• Multiple healthcare benefit packages
• Dental and vision insurance
• Life insurance
• Short Term and Long Term Disability
• 401K with employer matching
• Unlimited time-off (RTO) along with federally recognized holiday schedule
• Sick Time